Customer Success Manager

osapiens Holding GmbH; Madrid; On-site; EUR 48,000 - 72,000; Full time

Benefits offered by this job

Hybrid work up to 2 days/week

Office in Madrid with customers

Job summary

osapiens is seeking a Customer Success Manager to own a book of customer accounts across Europe, acting as the day-to-day contact and trusted partner after the sale.

You will drive retention, adoption, and expansion, coordinating with internal teams to ensure customers realize value from their investment and grow into strategic accounts over time.

Qualifications

• 2-4 years in B2B-SaaS Customer Success or similar client-facing roles.
• Track record in retention and adoption metrics.
• Comfort with technical concepts and cloud/data familiarity.
• Willingness to learn a broad product portfolio.
• Proactive mindset with opportunity spotting for customers.
• Ownership and reliability in fast-moving environments.
• Calm under pressure and good problem-solving.
• Fluency in English plus proficiency in German/French/Spanish/Dutch/Italian.

Responsibilities

• Own a portfolio of accounts end-to-end — retention, adoption, and expansion.
• Build relationships with day-to-day and decision-making stakeholders and understand their business.
• Create success plans with the Account Executive and run value-focused reviews.
• Delve technically into the product to de-risk renewals and solve problems.
• Coordinate across Product, Support, and Engineering around customers.
• Encourage active customer participation in onsite events, webinars, and roundtables.
• Turn wins into repeatable plays and feed customer signals back to product and GTM.

Skills

Customer Success

Relationship management

Technical curiosity

English fluency

Job description

Customer Success Manager

Department: Customer Success

Employment Type: Full Time

Location: Madrid

Description

Department: Customer Success
Employment type: Full-time
Location: Munich / Madrid
Workplace: Office / on-site with customers, (with up to 2 days home office per week)

The Customer Success Manager owns a portfolio of osapiens customer accounts, acting as their day-to-day point of contact and trusted partner after the sale. You\'re responsible for retention, adoption, and growth across your book of business, coordinating internal stakeholders to make sure each customer realizes value from their investment. You\'ll expand your SaaS and technical toolkit on the job, with a clear path to grow into larger and more strategic accounts over time.

What You\'ll Do:

• Own a portfolio of accounts end-to-end — retention, adoption, and expansion.
• Build relationships with day-to-day and decision-making stakeholders — understand their business, not just their product usage.
• Build success plans with your Account Executive and run regular business reviews that show value delivered and next steps.
• Go technically deep enough to solve real problems in the platform, and de-risk renewals long before they land.
• Multi-thread each account and orchestrate Product, Support, and Engineering around the customer.
• Drive your customers’ active participation in our scalable content formats — onsite events, webinars, roundtables — and get them contributing, including presenting their own story.
• Turn wins into repeatable plays and feed customer signal back into product and GTM.

What We\'re Looking For:

• 2-4 years in B2B-SaaS Customer Success, Consulting, Account Management, or other client-facing roles.
• A track record of managing client relationships with measurable results in retention and adoption.
• Comfort with technical concepts and a willingness to build technical fluency — you don\'t need to code, but you should be curious about how the product works and ready to grow your grasp of cloud architecture and data concepts over time.
• An appetite for learning a broad, complex product portfolio across many different user types and use cases.
• A proactive mindset — you notice opportunities for customers to get more value and know when to flag them.
• Ownership and reliability — you follow through on commitments and thrive in a fast-moving environment.
• A steady head under pressure — a tight deadline, a customer question you don\'t have the answer to yet, a first-time escalation.
• Fluency in English, plus professional proficiency in at least one of the following: German, French, Spanish, Dutch, or Italian.

Job Benefits:

• Competitive base salary plus a CS performance component tied to retention, expansion, and adoption KPIs.
• You’re based either in the office (Munich or Madrid) or on-site with customers across Europe, with the flexibility to work up to 2 days per week from home.
• Career path into CS Team Lead, CS strategy, or strategic account roles in the broader commercial organisation.

About osapiens

At osapiens, we bring together more than 550 talented people united by a shared mission: to enable sustainable growth for companies worldwide. Founded in 2018 and headquartered in Mannheim, Germany, with additional locations across Europe and the USA, we have built the AI-powered osapiens HUB platform.

The platform currently comprises 26 enterprise solutions running on our own multi-tenant infrastructure — built for cross-company collaboration and automation. With scalable, ready-to-use solutions, we enable fast implementation for companies of every size, from large enterprises to mid-sized businesses and across all industries.