EMEA Mid-Market CSM: Growth & Adoption Leader

Ashby; Spain; On-site; EUR 45,000 - 105,000; Full time

Benefits offered by this job

Stock options

Unlimited PTO

Family leave (12 weeks)

Equipment budget

Education budget

Private medical insurance

Job summary

Ashby is looking for a Senior Customer Success Manager to own and expand relationships with a broad mix of mid-market customers across the EMEA region. You will guide adoption, drive retention, and serve as the voice of the customer to influence product direction.

You will work closely with Sales, Product, Marketing and Operations to tailor training and leverage data workflows. This role emphasizes teaching, clarity, and scalable customer success practices at Ashby.

Qualifications

• 2+ years of B2B SaaS Customer Success experience.
• Manage a book of ~60 mid-market customers with >$1.5M ARR.
• Collaborate with Sales, Marketing, Product, and Operations.
• Provide tailored training and product walkthroughs to address customer challenges.
• Work with technically complex products and explore detailed workflows.

Responsibilities

• Own end-to-end customer success for mid-market clients.
• Develop relationships across stakeholders to drive adoption and retention.
• Collaborate with cross-functional teams to influence product roadmap.
• Deliver training and product walkthroughs tailored to customer needs.

Skills

CSM experience

Mid-market book

Stakeholder management

Cross-functional

Product training

Technical product knowledge

Data workflows

Teaching & training

Tools

CRM systems

Job description

Ashby is looking for a Senior Customer Success Manager to own and expand relationships with a broad mix of mid-market customers across the EMEA region. You will guide adoption, drive retention, and serve as the voice of the customer to influence product direction.

You will work closely with Sales, Product, Marketing and Operations to tailor training and leverage data workflows. This role emphasizes teaching, clarity, and scalable customer success practices at Ashby.