Enterprise CS Leader – UK & Northern Europe

Instaleap; Barcelona; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Monthly team activities

Job summary

Instaleap is seeking a senior Enterprise Customer Success leader to guide strategic accounts and drive multi-threaded growth across large retail and e-commerce customers. You will act as the trusted advisor to C-level and VP stakeholders, shaping executive-focused value discussions and long-term roadmaps.

In collaboration with the Sales and Product teams, you will translate data-driven insights into ROI narratives, oversee onboarding and enablement programs, and lead change management

Qualifications

• 6+ years of experience in Enterprise Customer Success, Strategic Account Management, Enterprise SaaS, or top-tier management consulting.

Responsibilities

• Lead executive-level value conversations and strategic reviews (QBRs/EBRs/SteerCos) with C-suite and VP stakeholders.
• Coordinate cross-functional teams for successful onboarding, enablement, and advocacy programs.
• Monitor account health, drive risk mitigation, and manage long-term multi-threaded account strategies.

Skills

Enterprise SaaS

Strategic Account Management

Executive Communication

Job description

Instaleap is seeking a senior Enterprise Customer Success leader to guide strategic accounts and drive multi-threaded growth across large retail and e-commerce customers. You will act as the trusted advisor to C-level and VP stakeholders, shaping executive-focused value discussions and long-term roadmaps.

In collaboration with the Sales and Product teams, you will translate data-driven insights into ROI narratives, oversee onboarding and enablement programs, and lead change management