Remote Vp Of Customer Insights - Research Strategy Leader

Ethos; Santiago de Compostela; Remote; EUR 42,000 - 65,000; Full time

Benefits offered by this job

Salario competitivo

Trabajo 100% remoto

Seguro de salud

Oportunidades de desarrollo

VacacionesGenerosas

Formación online

Ambiente colaborativo

Job summary

Ethos, proveedor líder de SaaS en marketing digital, busca un Representante de Éxito del Cliente para un equipo 100% remoto en España. Serás asesor de confianza, entenderás los objetivos de los clientes y ayudarás a maximizar el valor de la plataforma, fomentando relaciones a largo plazo y la retención.

Buscamos una persona con experiencia en SaaS, excelentes habilidades de comunicación y capacidad para gestionar múltiples clientes de forma proactiva, trabajando de forma autónoma en un entorno

Qualifications

• Experiencia en roles de Customer Success o account management en entornos SaaS.
• Excelentes habilidades de comunicación y desarrollo de relaciones con clientes.
• Capacidad de analizar datos y traducir insights en acciones.
• Conocimiento de CRM y plataformas CSB (Salesforce, Gainsight, ChurnZero).

Responsibilities

• Onboard de nuevos clientes y garantizar una transición suave a la plataforma.
• Mantener contacto proactivo con clientes para entender objetivos y retos.
• Desarrollar y ejecutar planes de éxito adaptados a cada cliente.
• Monitorear la salud del cliente y intervenir en cuentas en riesgo.
• Realizar revisiones periódicas de negocio y fomentar adopción de features.
• Educar a clientes sobre nuevas funciones y mejores prácticas.
• Identificar oportunidades de upsell/cross-sell según necesidades.
• Colaborar con ventas, producto y soporte para representar las necesidades del cliente.
• Recoger feedback para mejoras del producto y servicio.

Skills

Customer Success

Account Management

Comunicacion eficaz

Español nativo

Ingles (opcional)

Education

Licenciatura en Negocios/Marketing o experiencia equivalente

Tools

Salesforce

Gainsight

ChurnZero

Job description

Our client, a leading SaaS provider in the digital marketing space, is actively seeking a motivated and client-focused Representante de Éxito del Cliente (Customer Success Manager) to join their fully remote team, supporting clients across Spain. This remote-first role focuses on ensuring customers derive maximum value from our platform, fostering long-term relationships, and driving customer retention. You will act as a trusted advisor, understanding client goals and helping them achieve success through strategic implementation and utilization of our solutions. We are looking for an individual with a passion for technology, excellent communication skills, and a proven ability to build strong client partnerships. This is a remote-first position, offering the ultimate flexibility to work from anywhere within Spain, making it ideal for those seeking autonomy and a results-oriented environment.

About the Role

Our client, a leading SaaS provider in the digital marketing space, is actively seeking a motivated and client-focused Representante de Éxito del Cliente (Customer Success Manager) to join their fully remote team, supporting clients across Spain. This role is pivotal in ensuring our customers derive maximum value from our platform, fostering long-term relationships, and driving customer retention. You will act as a trusted advisor, understanding client goals and helping them achieve success through strategic implementation and utilization of our solutions. We are looking for an individual with a passion for technology, excellent communication skills, and a proven ability to build strong client partnerships. This is a remote-first position, offering the ultimate flexibility to work from anywhere within Spain, making it ideal for those seeking autonomy and a results-oriented environment.

Key Responsibilities

• Onboarding new clients, ensuring a smooth and effective transition to our platform.
• Proactively engaging with customers to understand their business objectives and challenges.
• Developing and executing success plans tailored to individual client needs.
• Monitoring customer health and identifying at-risk accounts for proactive intervention.
• Conducting regular check-ins and business reviews with clients.
• Educating clients on new features, best practices, and advanced functionalities.
• Identifying opportunities for upselling and cross-selling based on client needs and growth.
• Collaborating with sales, product, and support teams to advocate for customer needs.
• Driving adoption, usage, and overall satisfaction with our services.
• Gathering customer feedback to inform product development and service improvements.

Requirements

• Proven experience in Customer Success, Account Management, or a similar client-facing role, ideally within a SaaS or tech environment.
• Excellent communication, presentation, and interpersonal skills in Spanish. Fluency in English is highly advantageous.
• Strong understanding of customer success principles and methodologies.
• Ability to analyze data, identify trends, and translate insights into actionable strategies.
• Proficiency in using CRM and Customer Success platforms (e.g., Salesforce, Gainsight, ChurnZero).
• A proactive, self-motivated attitude with the ability to manage multiple clients and priorities effectively.
• Bachelor\'s degree in Business, Marketing, or a related field, or equivalent practical experience.
• Demonstrated ability to build and maintain strong client relationships.
• Self-disciplined and organized to excel in a remote work setting.

Benefits

• Competitive salary with performance-based bonuses.
• Fully remote work arrangement, offering significant flexibility.
• Comprehensive health insurance plan.
• Opportunities for professional growth and career advancement in a growing company.
• Generous vacation and paid time off policy.
• Access to online learning resources and training.
• Collaborative team environment despite the remote nature of the work.
• Modern tools and technology to facilitate remote productivity.