Remote Vp Of Customer Insights - Research Strategy Leader

Ethos; Gijón; A distancia; EUR 42.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Trabajo 100% remoto

Seguro médico

Bonos por desempeño

Oportunidades de desarrollo

Descripción de la vacante

Ethos, líder en SaaS para marketing digital, busca un Representante de Éxito del Cliente para un equipo 100% remoto en España. Serás el asesor de confianza, asegurando que los clientes obtengan máximo valor y logren sus objetivos mediante implementación y uso estratégico de nuestras soluciones.

Valorable experiencia en CS, excelentes habilidades de comunicación en español (inglés deseable). Este puesto ofrece autonomía, entorno orientado a resultados y oportunidades de crecimiento en la empresa.

Formación

• Experiencia demostrable en roles de éxito del cliente o gestión de cuentas SaaS.
• Habilidades de comunicación excepcionales en español; inglés deseable.
• Capacidad para analizar datos y extraer insights accionables.
• Conocimiento de plataformas CRM y herramientas de CS.
• Capacidad de gestionar múltiples clientes y prioridades.

Responsabilidades

• Onboard de nuevos clientes y transición suave a la plataforma.
• Interaccion proactiva para entender objetivos y retos del negocio.
• Desarrollo de planes de éxito personalizados para clientes.
• Monitoreo de salud del cliente y acción ante cuentas en riesgo.
• Realización de revisiones y reuniones periódicas con clientes.
• Educación sobre nuevas funciones y buenas prácticas.
• Identificación de oportunidades de upsell y cross-sell.
• Colaboración con ventas, producto y suporte para abogar por el cliente.
• Impulsar adopción, uso y satisfacción del servicio.
• Recopilar feedback para informar mejoras del producto.

Conocimientos

Experiencia CS

Comunicación en español

Gestión de cuentas

Análisis de datos

CRM / clientes

Educación

Título universitario o equivalente

Herramientas

Salesforce

Gainsight

ChurnZero

Descripción del empleo

Our client, a leading SaaS provider in the digital marketing space, is actively seeking a motivated and client-focused Representante de Éxito del Cliente (Customer Success Manager) to join their fully remote team, supporting clients across Spain. This remote-first role focuses on ensuring customers derive maximum value from our platform, fostering long-term relationships, and driving customer retention. You will act as a trusted advisor, understanding client goals and helping them achieve success through strategic implementation and utilization of our solutions. We are looking for an individual with a passion for technology, excellent communication skills, and a proven ability to build strong client partnerships. This is a remote-first position, offering the ultimate flexibility to work from anywhere within Spain, making it ideal for those seeking autonomy and a results-oriented environment.

About the Role

Our client, a leading SaaS provider in the digital marketing space, is actively seeking a motivated and client-focused Representante de Éxito del Cliente (Customer Success Manager) to join their fully remote team, supporting clients across Spain. This role is pivotal in ensuring our customers derive maximum value from our platform, fostering long-term relationships, and driving customer retention. You will act as a trusted advisor, understanding client goals and helping them achieve success through strategic implementation and utilization of our solutions. We are looking for an individual with a passion for technology, excellent communication skills, and a proven ability to build strong client partnerships. This is a remote-first position, offering the ultimate flexibility to work from anywhere within Spain, making it ideal for those seeking autonomy and a results-oriented environment.

Key Responsibilities

• Onboarding new clients, ensuring a smooth and effective transition to our platform.
• Proactively engaging with customers to understand their business objectives and challenges.
• Developing and executing success plans tailored to individual client needs.
• Monitoring customer health and identifying at-risk accounts for proactive intervention.
• Conducting regular check-ins and business reviews with clients.
• Educating clients on new features, best practices, and advanced functionalities.
• Identifying opportunities for upselling and cross-selling based on client needs and growth.
• Collaborating with sales, product, and support teams to advocate for customer needs.
• Driving adoption, usage, and overall satisfaction with our services.
• Gathering customer feedback to inform product development and service improvements.

Requirements

• Proven experience in Customer Success, Account Management, or a similar client-facing role, ideally within a SaaS or tech environment.
• Excellent communication, presentation, and interpersonal skills in Spanish. Fluency in English is highly advantageous.
• Strong understanding of customer success principles and methodologies.
• Ability to analyze data, identify trends, and translate insights into actionable strategies.
• Proficiency in using CRM and Customer Success platforms (e.g., Salesforce, Gainsight, ChurnZero).
• A proactive, self-motivated attitude with the ability to manage multiple clients and priorities effectively.
• Bachelor\'s degree in Business, Marketing, or a related field, or equivalent practical experience.
• Demonstrated ability to build and maintain strong client relationships.
• Self-disciplined and organized to excel in a remote work setting.

Benefits

• Competitive salary with performance-based bonuses.
• Fully remote work arrangement, offering significant flexibility.
• Comprehensive health insurance plan.
• Opportunities for professional growth and career advancement in a growing company.
• Generous vacation and paid time off policy.
• Access to online learning resources and training.
• Collaborative team environment despite the remote nature of the work.
• Modern tools and technology to facilitate remote productivity.