Dutch-Speaking Support Specialist - Remote & Growth

Cross Border Talents; Madrid; Remote; EUR 13,000 - 16,000; Full time

Benefits offered by this job

Flight reimbursement

Hotel accommodation 21 days

Housing assistance

Paid training

Bonus opportunities

Job summary

Cross Border Talents is seeking native-level Dutch speakers to join its customer support team from Greece. No prior customer service experience is required as full training is provided, along with a relocation package and clear growth paths.

You will handle inquiries via phone, chat, and email, deal with post-purchase topics, and use multiple tools to provide fast, accurate solutions. The role offers a remote work model from Greece with rotating shifts, plus a productivity bonus and loyalty

Qualifications

• C1 level Dutch required.
• English at B2 level for training.
• Strong problem-solving and creative thinking.
• Experience in sales or customer-facing roles is a plus but not required.

Responsibilities

• Be the first point of contact for customers and partners via phone, chat, and email.
• Handle after-sales topics: order status, product details, invoicing, and complaints.
• Work with internal and external tools to find fast, accurate solutions.
• Take on escalated cases and turn them into satisfied customers.
• Grow into roles such as mentor, trainer, or Quality Assurance specialist.

Skills

Dutch (C1)

English (B2)

Problem solving

Customer-facing experience

Job description

Cross Border Talents is seeking native-level Dutch speakers to join its customer support team from Greece. No prior customer service experience is required as full training is provided, along with a relocation package and clear growth paths.

You will handle inquiries via phone, chat, and email, deal with post-purchase topics, and use multiple tools to provide fast, accurate solutions. The role offers a remote work model from Greece with rotating shifts, plus a productivity bonus and loyalty