Dutch Speaking Customer Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy MD; España; Presencial; EUR 22.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive monthly salary

Fully paid training

Health insurance

Relocation package to Sofia (flight, 


Hotel transfer

Monthly performance bonus

Descripción de la vacante

Mercier Consultancy Group is seeking a Dutch Speaking Customer Support Specialist to join its Sofia-based team. You will deliver high-quality Dutch-language assistance in a fast-paced environment and support clients across Europe.

The role requires native Dutch, strong English, and willingness to relocate on-site to Sofia. You will work with an international team and have access to training and career development opportunities.

Formación

• Native or fluent Dutch (spoken and written) is mandatory.
• Valid EU passport required for this location.
• Strong proficiency in English for global teamwork.
• Passion for Customer Support Services and helping others.
• Excellent interpersonal skills and professional client relationship management.
• Willingness to relocate on-site to Sofia.

Responsabilidades

• Deliver high-quality omnichannel Dutch-speaking support to clients.
• Resolve inquiries and technical issues with clear communication.
• Maintain accurate records of customer interactions in the database.
• Collaborate with international teams to optimize workflows and experiences.
• Stay updated on product knowledge and service policies.
• Consistently meet individual and team performance targets.

Conocimientos

Dutch fluency

English proficiency

Interpersonal skills

Customer service mindset

Descripción del empleo

Dutch Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading corporations across Europe. We pride ourselves on facilitating career-defining opportunities within the Customer Support Services sector, ensuring every candidate finds a role that aligns with their professional ambitions and lifestyle preferences.

Job Overview

We are currently seeking a talented individual for the Dutch Speaking Customer Support Specialist position in Bulgaria. This is a unique opportunity to join a vibrant, multinational team in Sofia, where you will provide high-quality assistance in a fast-paced Customer Support Services environment while enjoying a fully supported international career transition.

Key Responsibilities

• Deliver exceptional omnichannel support to Dutch-speaking clients, maintaining the highest standards of the Customer Support Services industry
• Resolve complex inquiries and technical issues through effective communication and proactive problem-solving
• Maintain detailed and accurate records of all customer interactions in the company database
• Collaborate with international teams to optimize workflows and enhance the overall customer experience
• Stay updated on product knowledge and service policies to provide accurate and relevant information to clients
• Consistently meet and exceed individual and team performance targets to ensure service excellence
• Contribute to the positive and collaborative culture of the Sofia office

Requirements

• Native or fluent Dutch (spoken and written) is mandatory for this role
• Valid EU passport is required for all candidates seeking Dutch-speaking jobs in this location
• Strong proficiency in English to ensure effective communication within our global team
• Passion for Customer Support Services and a genuine desire to help others
• Excellent interpersonal skills and a professional attitude toward client relationship management
• Availability to relocate on-site to Sofia for this career-defining opportunity

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel) to ensure a seamless move to Sofia
• Monthly Performance Bonus for high-achieving team members
• Vibrant, multicultural work environment with excellent career growth prospects
• And Much More..

Life in Bulgaria

Choosing to pursue one of our Dutch-speaking jobs means embracing the unique charm of Bulgaria. As a hub for international professionals, Bulgaria offers a perfect blend of historic architecture, modern amenities, and a Mediterranean-influenced climate that makes living in Sofia an incredible experience for expats.

Beyond the professional benefits, you will enjoy a high quality of life in Bulgaria, characterized by affordable living, a rich culinary scene, and a welcoming local culture. We handle all logistics, meaning your relocation to Bulgaria is entirely stress-free, allowing you to focus on your new Dutch Speaking Customer Support Specialist position in Bulgaria from day one.