Dutch-Speaking Onboarding & Customer Success Specialist

Momentum Global; Barcelona; On-site; EUR 40,000 - 60,000; Full time

Job summary

Momentum Global is seeking a customer-focused professional to guide new clients through onboarding and implementation journeys. You will act as a trusted partner to ensure customers derive maximum value from the product and receive a high-quality experience across multiple touchpoints.

You will collaborate with Sales, Product, and Support teams, identify process improvements, and build strong, long-lasting client relationships to support successful adoption in a dynamic, international

Qualifications

• Experience in customer facing roles (Onboarding, Success, Support, or Account Management).
• Strong communication and relationship-building skills.
• A proactive, solution oriented mindset.
• High attention to detail and ability to work autonomously.
• Confidence delivering training, guidance, or product support to clients.

Responsibilities

• Guide new clients through onboarding and implementation journeys.
• Act as a trusted partner, ensuring customers get maximum value from the product.
• Deliver a high quality customer experience across multiple touchpoints.
• Collaborate cross-functionally with Sales, Product, and Support teams.
• Identify opportunities to improve processes and client satisfaction.
• Build strong, long lasting relationships with customers.

Skills

Customer onboarding

Relationship building

Communication skills

Autonomous working

Training delivery

Job description

Momentum Global is seeking a customer-focused professional to guide new clients through onboarding and implementation journeys. You will act as a trusted partner to ensure customers derive maximum value from the product and receive a high-quality experience across multiple touchpoints.

You will collaborate with Sales, Product, and Support teams, identify process improvements, and build strong, long-lasting client relationships to support successful adoption in a dynamic, international