Customer Support Specialist (Dutch Speaking)

Momentum Global; Barcelona; On-site; EUR 40,000 - 60,000; Full time

Job summary

Momentum Global is seeking a customer-focused professional to guide new clients through onboarding and implementation journeys. You will act as a trusted partner to ensure customers derive maximum value from the product and receive a high-quality experience across multiple touchpoints.

You will collaborate with Sales, Product, and Support teams, identify process improvements, and build strong, long-lasting client relationships to support successful adoption in a dynamic, international

Qualifications

• Experience in customer facing roles (Onboarding, Success, Support, or Account Management).
• Strong communication and relationship-building skills.
• A proactive, solution oriented mindset.
• High attention to detail and ability to work autonomously.
• Confidence delivering training, guidance, or product support to clients.

Responsibilities

• Guide new clients through onboarding and implementation journeys.
• Act as a trusted partner, ensuring customers get maximum value from the product.
• Deliver a high quality customer experience across multiple touchpoints.
• Collaborate cross-functionally with Sales, Product, and Support teams.
• Identify opportunities to improve processes and client satisfaction.
• Build strong, long lasting relationships with customers.

Skills

Customer onboarding

Relationship building

Communication skills

Autonomous working

Training delivery

Job description

What you’ll be doing

• Guide new clients through onboarding and implementation journeys
• Act as a trusted partner, ensuring customers get maximum value from the product
• Deliver a high quality customer experience across multiple touchpoints
• Collaborate cross-functionally with Sales, Product, and Support teams
• Identify opportunities to improve processes and client satisfaction
• Build strong, long lasting relationships with customers

These roles play a key part in ensuring successful adoption and a seamless customer experience from day one

What we’re looking for

• Experience in customer facing roles (Onboarding, Success, Support, or Account Management)
• Strong communication and relationship-building skills
• A proactive, solution oriented mindset
• High attention to detail and ability to work autonomously
• Confidence delivering training, guidance, or product support to clients

We are actively hiring candidates who are fluent in Dutch

Plus strong English for internal collaboration

(Language fluency is essential as you’ll be working directly with customers in your market.)

You’ll thrive here if you:

• Enjoy working with customers and solving real-world problems
• Are confident communicating across cultures and languages
• Like working in a fast-paced, evolving environment
• Take ownership and care about delivering excellent experiences
• Are curious, adaptable, and always looking to improve
• Be part of a growing international team
• Work in a collaborative, supportive environment
• Gain exposure to multiple markets and cultures
• Opportunities for development and progression