Dutch-Speaking FinTech Technical Support Pro

Mercier Consultancy Md; Madrid; Presencial; EUR 30.000 - 42.000; Jornada completa

Descripción de la vacante

Mercier Consultancy Md seeks a Technical Support Engineer to help customers resolve hardware and software issues post‑sale, with a focus on Niagara software support and IoT readiness.

You will diagnose problems, communicate solutions via email and phone, use remote access where needed, and collaborate with partners for on-site installations when necessary to ensure customer satisfaction.

Formación

• Experience in post-sales technical support.
• Ability to diagnose hardware and software issues and provide clear instructions.

Responsabilidades

• Provide technical support to customers.
• Build relationships with customers.
• Test products and software.
• Develop and share knowledge (knowledge base).
• Escalate unresolved issues following procedures.

Conocimientos

Customer service

Technical support

Remote desktop

Communication skills

Problem solving

Educación

Technical engineering background

Herramientas

CRM (Service Console)

Niagara software

Remote desktop software

Descripción del empleo

Mercier Consultancy Md seeks a Technical Support Engineer to help customers resolve hardware and software issues post‑sale, with a focus on Niagara software support and IoT readiness.

You will diagnose problems, communicate solutions via email and phone, use remote access where needed, and collaborate with partners for on-site installations when necessary to ensure customer satisfaction.