Dutch-Speaking Paypal Fintech Support Pro In Greece

Mercier Consultancy Md; Madrid; On-site; EUR 30,000 - 42,000; Full time

Job summary

Mercier Consultancy Md seeks a Technical Support Engineer to help customers resolve hardware and software issues post‑sale, with a focus on Niagara software support and IoT readiness.

You will diagnose problems, communicate solutions via email and phone, use remote access where needed, and collaborate with partners for on-site installations when necessary to ensure customer satisfaction.

Qualifications

• Experience in post-sales technical support.
• Ability to diagnose hardware and software issues and provide clear instructions.

Responsibilities

• Provide technical support to customers.
• Build relationships with customers.
• Test products and software.
• Develop and share knowledge (knowledge base).
• Escalate unresolved issues following procedures.

Skills

Customer service

Technical support

Remote desktop

Communication skills

Problem solving

Education

Technical engineering background

Tools

CRM (Service Console)

Niagara software

Remote desktop software

Job description

**Purpose of the Job**
Primary responsibility is to help customers to solve technical issues (post sales).
Key assignments include:
+ Case Management: recording and tracking of all activities in CRM (Service Console)NEX and taking ownership of customer issues reported and seeing problems through to resolution
+ Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues
+ Developing and maintaining technical Knowledge Base content
+ Timely communication to customers with focus on customer service and relationship building.
+ Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
**Job brief**
We are looking for a Technical Support Engineer to provide assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers with our applications, programs and hardware.
Technical Support Engineer responsibilities include resolving issues with our products using remote desktop connections to provide immediate support. You will use email and phone to give customers/ partners quick answers to simple issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals. If it is necessary, you will go with our BMS partner in order to solve the issue directly to the installation.
To be familiar with IoT would be very positively evaluated to be prepared for the in-place Honeywell's strategy.
The main product responsibility will be in Niagara software support. This can be a PC based supervisor installation, or a field controller based BMS application including integration options.
The peripheral devices like I/O modules and connected field devices are part of the support.
All devices are communicating via internet and serial wired connections. Due to that, knowledge about IT infrastructure and communication protocols is needed.
To be qualified for this role, you should possess extensive knowledge in a relevant field, like technical engineer (industrial, mechanical, telecommunications, IT .). If you're naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we'd like to meet you.
Ultimately, you will be a person our customer's trust. They will rely on you to provide timely and accurate solutions to their technical problems.
**Principal Responsibilities**
+ Provide technical support
+ Build relationships with customers
+ Test products & software
+ Develop and share knowledge