Dutch-Speaking Customer Service Specialist - Hybrid Madrid

MSX International; Sant Just Desvern; Hybrid; EUR 20,000 - 24,000; Full time

Benefits offered by this job

Medical insurance

Transport card

Meal card

Training

Job summary

MSX International in Madrid is seeking a Customer Service Representative to handle calls and emails from clients and dealerships, with a proactive attitude and strong communication skills.

The role offers a permanent contract with a 50% hybrid work arrangement after a 3-month on-site adaptation period at Calle Albasanz 15, Madrid. English (B2) and Dutch fluency are required. Salary is €22.000 gross per year.

Qualifications

• You have a B2 level of English and are fluent in Dutch.
• Preferably available full-time.
• You will be working from our Madrid office in a 50% hybrid position, with the first 3 months approx. fully on-site for the adaptation period.

Responsibilities

• Attending calls and responding to emails from clients and dealerships.
• Following up with customers until their inquiries are fully resolved.
• Making reminder calls and following up on incidents to achieve maximum satisfaction.
• Updating databases, drafting reports, and creating summaries.

Skills

English (B2)

Dutch fluency

Job description

MSX International in Madrid is seeking a Customer Service Representative to handle calls and emails from clients and dealerships, with a proactive attitude and strong communication skills.

The role offers a permanent contract with a 50% hybrid work arrangement after a 3-month on-site adaptation period at Calle Albasanz 15, Madrid. English (B2) and Dutch fluency are required. Salary is €22.000 gross per year.