Dutch-Speaking Customer Service & E‑commerce Advisor

Ersilia; Málaga; Presencial; EUR 18.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Paid vacation (4 weeks + 4 days)

Career growth opportunities

Modern office in Benalmádena

International environment

Descripción de la vacante

Ersilia is partnering with a global leader to recruit Dutch-speaking Customer Service Advisors for an e-commerce project based in Benalmádena, Málaga. You will support customers across orders, products, and promotions via calls, live chat, and email, delivering professional and friendly service.

The role offers a full-time permanent contract in Spain, paid training, generous vacation, and opportunities for career growth.

Formación

• Fluent Dutch and good English both written and spoken.
• Experience with computer systems/CRM tools and multitasking.
• Customer-friendly, patient, and able to handle difficult situations.

Responsabilidades

• Handle incoming/outgoing calls, Live Chat, and email from customers.
• Assist with orders, products, and promotions maintaining professionalism.
• Record calls accurately in the ticketing system and follow procedures.
• Meet performance targets while delivering high-quality service.
• Collaborate with colleagues across channels to ensure quick communication.

Conocimientos

Dutch language

CRM tools

Customer service

Herramientas

CRM systems

Descripción del empleo

Ersilia is partnering with a global leader to recruit Dutch-speaking Customer Service Advisors for an e-commerce project based in Benalmádena, Málaga. You will support customers across orders, products, and promotions via calls, live chat, and email, delivering professional and friendly service.

The role offers a full-time permanent contract in Spain, paid training, generous vacation, and opportunities for career growth.