Dutch Outbound Customer Service Advisors

Jobtailor; Valencia; Presencial; EUR 28.000 - 42.000; Jornada completa

Descripción de la vacante

Jobtailor in Valencia is seeking a documentation specialist to guide customers through submission and verification procedures. You will clarify required documents and resolve issues with professionalism.

You will work with internal teams to address challenges, maintain up-to-date records, and ensure regulatory compliance, using various software tools. Fluent English and Dutch are essential, with strong attention to detail and the ability to work independently or in a team.

Formación

• Strong attention to detail and ability to handle sensitive information.
• Excellent communication in Dutch and English (native or near-native).
• Ability to work independently as well as part of a team.
• Familiarity with regulatory environments or documentation processes is a plus.
• Commercial insights and ability to convince customers about documentation needs.
• Strong communication and multitasking skills.
• Comfortable with computer systems and various software applications.
• Experience with compliance or documentation processes is a plus.

Responsabilidades

• Conduct outbound calls to clarify or request customer documentation.
• Guide customers through submission and verification procedures with clarity and professionalism.
• Collaborate with internal teams to resolve documentation issues.
• Provide feedback on recurring challenges and contribute to process improvements.

Conocimientos

Attention to detail

Dutch & English

Independent & team player

Regulatory knowledge

Commercial insight

Multitasking

Computer systems & software

Compliance experience

Herramientas

Computer Systems

Software Applications

Descripción del empleo

Responsibilities

• Conduct outbound calls to clarify or request customer documentation.
• Guide customers through submission and verification procedures with clarity and professionalism.
• Collaborate with internal teams to resolve documentation issues.
• Provide feedback on recurring challenges and contribute to process improvements.

Requirements

• Strong attention to detail and the ability to handle sensitive information responsibly.
• Excellent communication skills in Dutch and English (native or near‑native level).
• Ability to work independently as well as part of a team.
• Familiarity with regulatory environments or documentation processes is a plus.
• Commercial insights and ability to convince customers and key stakeholders about the necessity of keeping documentation up to date.
• Strong communication and multitasking skills.
• Comfortable working with computer systems and various software applications.
• Experience with compliance or documentation processes is a plus.

Core Competencies

Demonstrates strong communication skills in Dutch and English, with a focus on guiding customers through documentation processes and collaborating with internal teams. Exhibits attention to detail and the ability to handle sensitive information while contributing to process improvements.

Tools & Technologies

• Computer Systems
• Software Applications