Outbound Customer Service Advisor, Dutch

Jobtailor; Valencia; Presencial; EUR 25.000 - 38.000; Jornada completa

Descripción de la vacante

Jobtailor in Valencia, Spain seeks a documentation specialist to conduct outbound calls for customer documentation, guiding submissions clearly and professionally. You will collaborate with internal teams to resolve issues and provide feedback to improve processes, ensuring compliance and up-to-date records.

The role emphasizes independent work as well as teamwork, with strong communication in Dutch and English and comfort with various software systems and regulatory environments.

Formación

• Strong attention to detail and the ability to handle sensitive information responsibly.
• Excellent communication skills in Dutch and English (native or near-native level).
• Ability to work independently as well as part of a team.
• Familiarity with regulatory environments or documentation processes is a plus.
• Commercial insights and ability to convince customers and key stakeholders about the necessity of keeping documentation up to date.
• Strong communication and multitasking skills.
• Comfortable working with computer systems and various software applications.
• Experience with compliance or documentation processes is a plus.

Responsabilidades

• Conduct outbound calls to clarify or request customer documentation.
• Guide customers through submission and verification procedures with clarity and professionalism.
• Collaborate with internal teams to resolve documentation issues.
• Provide feedback on recurring challenges and contribute to process improvements.

Conocimientos

Attention to detail

Dutch language

English language

Communication skills

Independent work

Team collaboration

Regulatory/documentation knowledge

Documentation processes

Computer systems proficiency

Multitasking

Compliance experience

Descripción del empleo

Responsibilities

• Conduct outbound calls to clarify or request customer documentation.
• Guide customers through submission and verification procedures with clarity and professionalism.
• Collaborate with internal teams to resolve documentation issues.
• Provide feedback on recurring challenges and contribute to process improvements.

Requirements

• Strong attention to detail and the ability to handle sensitive information responsibly.
• Excellent communication skills in Dutch and English (native or near-native level).
• Ability to work independently as well as part of a team.
• Familiarity with regulatory environments or documentation processes is a plus.
• Commercial insights and ability to convince customers and key stakeholders about the necessity of keeping documentation up to date.
• Strong communication and multitasking skills.
• Comfortable working with computer systems and various software applications.
• Experience with compliance or documentation processes is a plus.