Dutch customer support- remote

Rec_MRC; España; Remote; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Complete paid training

Private health insurance

Various other benefits

Job summary

A leading customer support firm is seeking fluent Dutch speakers for a remote position in Spain. As a customer support agent, you will assist clients of renowned companies in an international environment, ensuring maximum satisfaction through various communication channels. The ideal candidate will have a C1 level in Dutch and B2 in English, alongside strong communication and soft skills. The role offers complete paid training and private health insurance, among other benefits.

Qualifications

• Fluent Dutch and good English are required.
• Good communication and soft skills are essential.
• Willingness to learn is necessary.

Responsibilities

• Communicate with customers through chat, email, and phone.
• Provide exceptional B2B customer support.
• Assist business clients with inquiries and troubleshooting.
• Identify account holder, verify account information and comply with regulatory guidelines.

Skills

Fluent in Dutch (C1)

Good communication skills

Soft skills

Good level of English (B2)

Job description

This is a remote position. We are looking for fluent Dutch speakers (C1 min) with a good English level (B2 min) to work in customer support positions. You will be assisting clients of renowned worldwide companies and working in an international environment.

What we are looking for in a candidate:

• Speak C1 level of Dutch and B2 of English
• Good communication and soft skills
• Willingness to learn

What you will have to do:

• Communicate with customers (by chat, e-mail and phone) and ensure maximum satisfaction
• Your role involves providing exceptional B2B customer support; you will be responsible for assisting business clients with inquiries, troubleshooting issues, and providing tailored solutions to optimize their use of our client's services.
• Deliver excellent personalized service and assist sellers through communication channels which may include Phone, Email, and/or Chat in a variety of areas, including but not limited to:

• Identify account holder
• Verify account information
• Comply with all regulatory guidelines and procedures provided by Customer.

What you will be offered:

• Complete paid training
• Private health insurance
• Many other benefits

Important information:

It is mandatory that you have an EU passport or a Spanish residence card.

When you apply for this vacancy, you are giving us your GDPR consent. Your CV may be shared with the client directly for the purpose of recruitment.