Dutch Loyalty Support Advisor - Hybrid (Barcelona)

ADM Value; Barcelona; Hybrid; EUR 27.000 - 37.000; Vollzeit

Benefits dieser Stelle

Permanent contract

Full-time 39 hours/week

Hybrid Barcelona

Zusammenfassung

ADM Value is seeking a Dutch-speaking Customer Service Advisor to support members of a loyalty programme for an international airline from our Barcelona office in Poblenou. You will handle inquiries via email and other channels, explain miles and bookings, and deliver personalised assistance with a solution-focused mindset.

This full-time, permanent role offers a 39-hour week with rotating shifts from 08:00 to 16:00 or 12:00 to 20:00, hybrid work in Barcelona, and onboarding support within an

Qualifikationen

• Excellent command of Dutch, spoken and written.
• Comfortable communicating with customers through email and other channels.
• Organised, empathetic and solution-focused.
• Willingness to learn and adapt in an international team.

Aufgaben

• Respond to customer enquiries via email and other channels.
• Help members manage their loyalty accounts, miles and benefits.
• Explain how miles can be earned, used and redeemed.
• Handle bookings, accounts and programme services.
• Provide clear, professional, personalised answers and follow up complex requests.
• Keep CRM data accurate and up to date.

Kenntnisse

Dutch language

Multichannel support

Customer service

Attention to detail

English proficiency

Jobbeschreibung

ADM Value is seeking a Dutch-speaking Customer Service Advisor to support members of a loyalty programme for an international airline from our Barcelona office in Poblenou. You will handle inquiries via email and other channels, explain miles and bookings, and deliver personalised assistance with a solution-focused mindset.

This full-time, permanent role offers a 39-hour week with rotating shifts from 08:00 to 16:00 or 12:00 to 20:00, hybrid work in Barcelona, and onboarding support within an