Dutch Customer Service Advisor - Airline Loyalty Programme

ADM Value Barcelona; Barcelona; On-site; EUR 23,000 - 29,000; Full time

Benefits offered by this job

Permanent contract

Full-time 39h/week

Hybrid work hours 12:00–20:00

Location Barcelona

Job summary

ADM Value Barcelona is hiring native Dutch speakers to join a dedicated customer service team for the loyalty programme of a major international airline. You will be the main contact for loyalty members, handling enquiries, miles, benefits, and bookings with a focus on high-quality service.

This is a no-sales, customer-service position in Barcelona Poblenou with a hybrid work model. The role offers full-time hours, onboarding support, and a dynamic international environment.

Qualifications

• Native Dutch speaker with excellent written and spoken Dutch.
• Professional level of English required.
• Strong customer service mindset and communication skills.
• Organised, autonomous and solution-oriented in a dynamic environment.
• Comfortable using computer systems and CRM tools.

Responsibilities

• Respond to customer enquiries by email and other channels.
• Assist customers with loyalty accounts, miles and benefits.
• Explain how miles are earned, used and redeemed.
• Handle bookings and loyalty programme related enquiries.
• Provide clear, professional, personalised responses.
• Follow up on complex requests until resolved.
• Maintain high-quality customer experience and CRM data.
• Contribute to service quality improvements.

Skills

Dutch language

English language

Customer service mindset

Communication skills

Organised

Autonomous

Computer systems

Job description

We are hiring Dutch Customer Service Advisors!

As part of the development of our activity, ADM Value Barcelona is looking for native Dutch speakers to join a dedicated customer service team for the loyalty programme of a major international airline.

If you enjoy customer contact, are comfortable working in an international environment and are looking for a stable position in Barcelona, this opportunity is for you!

No sales — just customer service!
Barcelona Poblenou | Hybrid**

Tasks

As a Dutch Customer Service Advisor, you will be the main point of contact for members of the airline's loyalty programme.

Your main responsibilities will include:

• Responding to customer enquiries by email and other communication channels.


• Assisting customers with their loyalty accounts, miles and benefits.


• Providing information about how miles can be earned, used and redeemed.


• Handling and resolving enquiries related to bookings, customer accounts and loyalty programme services.


• Providing clear, professional and personalised responses.


• Following up on complex requests and complaints until they are resolved.


• Ensuring a high-quality customer experience and contributing to member satisfaction.


• Recording and updating customer information in CRM tools.


• Contributing to the continuous improvement of service quality.

Requirements

We are looking for someone with an excellent customer service mindset and strong communication skills.

You are:

• A native Dutch speaker with an excellent level of Dutch, both written and spoken.


• Comfortable communicating with customers and focused on customer satisfaction.


• Organised, autonomous and solution-oriented.


• Comfortable using computer systems and digital tools.


• Able to work in a dynamic and international environment.


• Able to communicate in English at a professional level.


• Previous experience in customer service, tourism, hospitality, aviation or contact centres is a plus.

Benefits

• Permanent contract (CDI).


• Full-time position – 39 hours per week.


• Working hours: 12:00–20:00.


• Availability from Monday to Sunday.


• Two days off per week according to the work schedule.


• Location: Barcelona.


• Initial training and full support during your onboarding.


• The opportunity to work for a major player in the airline industry, in an international and multicultural working environment.


• The opportunity to develop your customer service and professional skills.

\"ADM is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.\"