Dutch Customer Service Advisor | Airline Loyalty Programme

ADM Value Barcelona; Barcelona; Hybrid; EUR 28,000 - 38,000; Full time

Job summary

ADM Value Barcelona is seeking a Dutch Customer Service Advisor in Barcelona (Poblenou) with a hybrid work setup. You will be the main contact for loyalty programme members, handling emails and multi-channel inquiries, and delivering personalised support to ensure member satisfaction.

You should be comfortable communicating in Dutch and English, with strong attention to detail and a solution-oriented mindset. Prior experience in customer service or travel-related sectors is a plus.

Qualifications

• Excellent command of Dutch, both spoken and written.
• Comfortable communicating with customers through different channels.
• Empathetic, patient and focused on customer satisfaction.
• Willing to learn and use digital tools.
• Professional in English.

Responsibilities

• Responding to customer enquiries through email and other communication channels.
• Helping members manage their loyalty accounts, miles and benefits.
• Explaining how miles can be earned, used and redeemed.
• Handling questions related to bookings, accounts and programme services.
• Providing clear, professional and personalised answers.
• Following up on more complex enquiries and complaints until a solution is found.
• Keeping customer information accurate and up to date in our CRM tools.
• Contributing to a smooth, reliable and high-quality customer experience.
• Sharing customer feedback and helping us continuously improve the service.

Skills

Dutch language

English language

Customer service

Empathy

Multi-channel communication

Tools

CRM tools

Job description

Klaar voor een nieuwe uitdaging in Barcelona?

Join our Dutch-speaking customer service team and support members of the loyalty programme of a major international airline.

From our Barcelona office, you will help customers get the most out of their membership, whether they have questions about their account, miles, benefits or bookings. You will handle incoming enquiries only, providing clear and personalised support across different communication channels.

No cold calling. Just quality customer service.

Barcelona, Poblenou | Hybrid working

What will your day look like?

As a Dutch Customer Service Advisor, you will be one of the main points of contact for members of the airline’s loyalty programme.

Your responsibilities will include:

• Responding to customer enquiries through email and other communication channels.

• Helping members manage their loyalty accounts, miles and benefits.

• Explaining how miles can be earned, used and redeemed.

• Handling questions related to bookings, accounts and programme services.

• Providing clear, professional and personalised answers.

• Following up on more complex enquiries and complaints until a solution is found.

• Keeping customer information accurate and up to date in our CRM tools.

• Contributing to a smooth, reliable and high-quality customer experience.

• Sharing customer feedback and helping us continuously improve the service.

Some enquiries will be quick and straightforward, while others will require more research and follow-up. Every interaction is different, so curiosity, attention to detail and a solution-focused mindset will be essential.

What are we looking for?

You have an excellent command of Dutch, both spoken and written, and you enjoy helping customers find the right solution.

You could be a great fit if:

• You are comfortable communicating with customers through different channels.

• You are empathetic, patient and focused on customer satisfaction.

• You learn quickly and feel confident using digital tools.

• You are organised, autonomous and attentive to detail.

• You can analyse a situation and communicate information clearly.

• You remain professional and solution-oriented when handling more complex requests.

• You enjoy working as part of an international team.

• You can communicate professionally in English.

Previous experience in customer service, tourism, hospitality, aviation or a contact centre is a plus, but your attitude, communication skills and willingness to learn are just as important.

What do we offer?

• A permanent contract.

• A full-time position of 39 hours per week.

• Rotative working hours from 08:00 to 16:00 or 12:00 to 20:00.

• A schedule running from Monday to Sunday, with two days off per week according to the rota.

• A hybrid position based in Barcelona, in the Poblenou district.

• Initial training and full support throughout your onboarding.

• An international and multicultural working environment.

• The opportunity to work on a recognised project within the airline industry.

• A varied role where you can continue developing your customer service and professional skills.

Ready to join us?

If you enjoy helping customers, solving different types of enquiries and delivering a genuinely positive experience, we would be happy to hear from you.