Dutch Emergency Response Agent - Night Shift (Premium)

Bosch; Barcelona; Hybrid; EUR 30,000 - 38,000; Full time

Benefits offered by this job

Psychological support

Private health insurance

Weekly fruit

Remote work options

Job summary

Bosch in Barcelona is seeking a Customer Support Agent (Dutch) for Emergency Response for Premium Customers. This on-site role (39h) requires fast decision-making, empathy and strong communication to assist drivers in emergencies.

You will handle emergency calls, coordinate roadside assistance and help customers stay mobile, with training from day one and options for hybrid or remote work within Europe. You must be fluent in Dutch and English, with a willingness to work night shifts and possibly

Qualifications

• Fluency in Dutch (C2) and English (C1) is required.
• Excellent verbal and written communication skills.
• Ability to handle stressful situations professionally.
• Computer literacy and basic IT skills.

Responsibilities

• Emergency calls response and immediate contact with vehicle occupants.
• Coordinate roadside assistance and arrange replacement mobility.
• Track and assist with stolen vehicle recovery using GPS data.

Skills

Dutch (C2)

English (C1)

Stress management

Customer service

Communication skills

Team oriented

Problem solving

Job description

Bosch in Barcelona is seeking a Customer Support Agent (Dutch) for Emergency Response for Premium Customers. This on-site role (39h) requires fast decision-making, empathy and strong communication to assist drivers in emergencies.

You will handle emergency calls, coordinate roadside assistance and help customers stay mobile, with training from day one and options for hybrid or remote work within Europe. You must be fluent in Dutch and English, with a willingness to work night shifts and possibly