Dutch Emergency Response Agent - Night Shift (Premium)

Bosch; Barcelona; Híbrido; EUR 30.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Psychological support

Private health insurance

Weekly fruit

Remote work options

Descripción de la vacante

Bosch in Barcelona is seeking a Customer Support Agent (Dutch) for Emergency Response for Premium Customers. This on-site role (39h) requires fast decision-making, empathy and strong communication to assist drivers in emergencies.

You will handle emergency calls, coordinate roadside assistance and help customers stay mobile, with training from day one and options for hybrid or remote work within Europe. You must be fluent in Dutch and English, with a willingness to work night shifts and possibly

Formación

• Fluency in Dutch (C2) and English (C1) is required.
• Excellent verbal and written communication skills.
• Ability to handle stressful situations professionally.
• Computer literacy and basic IT skills.

Responsabilidades

• Emergency calls response and immediate contact with vehicle occupants.
• Coordinate roadside assistance and arrange replacement mobility.
• Track and assist with stolen vehicle recovery using GPS data.

Conocimientos

Dutch (C2)

English (C1)

Stress management

Customer service

Communication skills

Team oriented

Problem solving

Descripción del empleo

Bosch in Barcelona is seeking a Customer Support Agent (Dutch) for Emergency Response for Premium Customers. This on-site role (39h) requires fast decision-making, empathy and strong communication to assist drivers in emergencies.

You will handle emergency calls, coordinate roadside assistance and help customers stay mobile, with training from day one and options for hybrid or remote work within Europe. You must be fluent in Dutch and English, with a willingness to work night shifts and possibly