Customer Support Agent - DUTCH - Emergency Response for Premium Customers (39h.) at Bosch

Bosch; Barcelona; Hybrid; EUR 30.000 - 38.000; Vollzeit

Benefits dieser Stelle

Psychological support

Private health insurance

Weekly fruit

Remote work options

Zusammenfassung

Bosch in Barcelona is seeking a Customer Support Agent (Dutch) for Emergency Response for Premium Customers. This on-site role (39h) requires fast decision-making, empathy and strong communication to assist drivers in emergencies.

You will handle emergency calls, coordinate roadside assistance and help customers stay mobile, with training from day one and options for hybrid or remote work within Europe. You must be fluent in Dutch and English, with a willingness to work night shifts and possibly

Qualifikationen

• Fluency in Dutch (C2) and English (C1) is required.
• Excellent verbal and written communication skills.
• Ability to handle stressful situations professionally.
• Computer literacy and basic IT skills.

Aufgaben

• Emergency calls response and immediate contact with vehicle occupants.
• Coordinate roadside assistance and arrange replacement mobility.
• Track and assist with stolen vehicle recovery using GPS data.

Kenntnisse

Dutch (C2)

English (C1)

Stress management

Customer service

Communication skills

Team oriented

Problem solving

Jobbeschreibung

Job Title

Apply for Customer Support Agent - DUTCH - Emergency Response for Premium Customers (39h.) at Bosch in Barcelona, CT, ES. This Full time on site position offers great opportunities for career growth.

Company Description

Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 10,000 associates at 36 locations support national and international customers in around 40 languages, primarily from the automotive, logistics and pharmaceutical sectors as well as information and communication technology. As part of this true Global organization, Bosch Service Solutions in Barcelona is now leading more than 500 solutions experts, speaking more than 24 languages.

Job Description

Ready to learn, grow and inspire others? We are looking for talented profiles for our Mobility Solutions Services. In exchange we are ready to offer you all our best: top-class training programs, plenty of support for your professional and personal development, and the cherry on top: With us, you can develop as an expert, leader, in agile teams or projects, switching functional areas, projects or functions. There are many options open to you and many ways you can define your career. Whichever direction you choose, we'll help get you there.

Daily Responsibilities

• Emergency Calls Response: Vehicles automatically transmit all data relating to accidents to the Bosch monitoring center. Your mission will be to immediately make contact with the vehicle occupants and coordinate further measures.
• Coordinate Roadside Assistance for drivers: Bosch Roadside Assistance provides support in the event of breakdowns or accidents. At the touch of a button, data is transmitted to our service center where it is analyzed. Based on the diagnostic, Your mission will be to arrange the appropriate assistance services. If the car cannot be repaired on the spot, your role will be to ensure that your customer stays mobile by arranging a replacement car, a hotel and onward mobility.
• Track stolen vehicles: Bosch has an effective solution in the form of Stolen Vehicle Tracking. You will help your customers to locate and recover their stolen vehicle. As soon as the theft is reported to the police, our monitoring center collects all vehicle data and determines the precise vehicle position via GPS tracking

Shift Details

Night Shift: 00:00-08:00h. / Monday to Sunday (39 hours/week). Days off rotate weekly; working hours remain the same. Hybrid or 100% Remote model.

Benefits

• Free and confidential psychological support: Our employees can access free of charge a psychological support line attended by professionals.
• Access to private health insurance at a reduced cost under Bosch's insurance policy.
• Weekly free fruit at the office.

Training and Development

Comprehensive training from DAY ONE: expert trainers will guide your training during your first weeks, and you will be assigned an 'Onboarding Specialist' to help you on your onboarding phase to BOSCH.

Work from Home

Work from home available. Please check your recruiter for details on the BOSCH work from home policy. You can also work up to 30 days per year from another European Countries (terms and conditions apply). Please kindly note that for candidates living in the province of Barcelona, Madrid and Pontevedra we offer the hybrid working model (3 weeks from home - 1 week from the office).

Qualifications

• Must have strong verbal and written communication skills, professional telephone etiquette, and the ability to handle stressful situations in an efficient, professional manner.
• User level of computer literacy (Internet connectivity, windows interface, and other basic tools).
• Must have a sense of team response to satisfy sales goals and assure 100% customer satisfaction.
• Fluency in DUTCH (C2 level, or bilingual) and English (C1 Level) is required.
• A third language capability is desirable: SPANISH.
• Candidates must hold a valid EU working permit and a Spanish NIE + NUSS number.

It is your expertise, commitment, and experience which makes our services 'Invented for life' and sparks enthusiasm in our customers.

Application Deadline

The DDL for this application is 23/09/2026

Additional Information

We are offering a weekend-based shift, operating mainly in the Italian market, in which you could be supporting calls in English or Spanish as well.

Equal Opportunity

Bosch is an equal opportunity employer that values diversity and fosters an inclusive environment where everyone feels a sense of belonging, and is supported, respected, and valued.

We welcome applications from all individuals, regardless of identity, ensuring full and equal participation.

We actively support the inclusion of people with disabilities and are committed to providing reasonable accommodations throughout the recruitment process and during employment.

By embracing inclusion and ensuring equal opportunities, we unlock our full potential through cohesion, fairness, and social integration.

Recruiter Notice

Additional Information CVs submitted through other channels will not be considered for the promotion.