Dutch-Speaking Live Support Expert — Barcelona

JoB Training & Coaching; Gerona; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Private medical insurance

Ongoing coaching

Structured career development

Relocation support

Job summary

JoB Training & Coaching is looking for a Live Expert to provide on-site support for Dutch-speaking clients in Barcelona. The role involves helping clients with technical questions and ensuring a positive customer experience. Strong communication skills in Dutch and English are essential. This position also offers full training, relocation support, and career development opportunities. It's suitable for both experienced professionals and those new to the field, all within a multicultural environment.

Qualifications

• Must be able to support clients in Dutch and English.
• Strong service skills and empathy required.
• Ability to navigate technical questions or product-related concerns.

Responsibilities

• Support Dutch-speaking clients on-site in Barcelona.
• Handle inquiries and diagnose challenges.
• Collaborate with a knowledgeable team.

Skills

Fluent Dutch

Strong English communication

Service-oriented

Ability to remain calm in dynamic situations

Job description

Summary
On-site role in Barcelona with stable weekday hours. Mandatory fluent Dutch and strong English communication. Advantageous backgrounds include customer interaction, technical troubleshooting, retail assistance, or support in high-tech environments. Full training is provided, making the role suitable for both experienced and early-career professionals. Relocation support is available for candidates coming from abroad, including flight reimbursement, arrival assistance, accommodation consulting and full documentation guidance. The role offers private medical insurance from day one, ongoing coaching, structured career development and a multicultural, supportive workplace.

Dutch Version
Als Live Expert in Barcelona ben jij het eerste aanspreekpunt voor klanten die begeleiding nodig hebben bij het gebruik van hun producten of digitale oplossingen. Je biedt deskundige ondersteuning, legt processen duidelijk uit en zorgt ervoor dat iedere gebruiker een positieve en probleemloze ervaring heeft. Dankzij de on-site werkomgeving bouw je sterke communicatieve vaardigheden op en leer je omgaan met uiteenlopende situaties.

Je dagelijkse taken omvatten het beantwoorden van vragen, analyseren van problemen, bieden van praktische instructies en het creëren van een klantgerichte aanpak. Je werkt samen met een professioneel team dat innovatieve oplossingen waardeert en dat jou ondersteunt met continue training en coaching.

Wij zoeken kandidaten met een sterk servicegevoel, empathie en de capaciteit om helder en rustig te communiceren. Technische kennis is welkom maar geen vereiste, aangezien je volledige opleiding ontvangt. Je komt terecht in een internationale werkomgeving waar samenwerking, groei en persoonlijke ontwikkeling centraal staan.

English Version
As a Live Expert, you will support Dutch-speaking clients on-site in Barcelona, helping them navigate technical questions or product-related concerns. You will deliver clear explanations, resolve issues efficiently and ensure a premium customer experience. The role requires strong communication skills, attention to detail and the ability to remain calm in dynamic situations.

Daily responsibilities include handling inquiries, diagnosing challenges, providing demonstrations, guiding users step by step and ensuring accurate documentation. You will collaborate with a knowledgeable team and receive continuous coaching to strengthen your expertise.

This position is ideal for service-oriented individuals who enjoy helping others, learning new tools and working in a multicultural setting. Relocation support and professional growth opportunities make it an excellent long-term career choice.