Remote Dutch-speaking Customer Service Agent

Digital Customer Care Company; España; Remote; EUR 14,000 - 21,000; Full time

Benefits offered by this job

Work from anywhere in the world

Your own computer with two large</name

Extensive on-the-job training

Annual bonus

International work environment

Team events

Job summary

Digital Customer Care Company, Amsterdam, is seeking a remote Customer Service Agent fluent in Dutch to support clients across multiple channels. You will handle chat, phone, email, and WhatsApp inquiries, maintaining high-quality service while working from home.

Candidates should be able to manage 3 chats concurrently, train during onboarding, and commit to at least 12 months. Flexible hours include evenings and weekends, with paid training and an international, remote work environment.

Qualifications

• Excellent spelling and grammar of the Dutch language at least C1 level (we will test this)
• Strong interpersonal skills and a passion for consistently providing a great customer experience.
• A customer-centric approach: you turn towards customers with empathy and are understanding of their problems.
• Great listening skills: you can turn customers' feedback into product improvement suggestions.
• Adaptability: You are open to learning new things and are comfortable with being in an environment where a lot of experimenting takes place.
• Eagerness to develop: you're receptive to constructive feedback and you are keen to advance your skills.
• More than 300 keystrokes per minute, touch typing with a precision of at least 95%
• Can multitask very well, you’ll regularly conduct multiple chats simultaneously
• Proven track record of excellent attendance and punctuality
• Able to thrive in high-pressure situations.
• Able to work towards a monthly goal.
• Strong demonstrable experience with the Internet and multiple software applications in the cloud’
• Confidentiality when handling sensitive information (you will have to sign a nondisclosure agreement)
• You’re an expert in working independently and continue to motivate yourself (important, because you will work from home)
• Access to a home workspace with a fast internet connection
• Very flexible regarding working hours
• You’re available for at least a year.
• College-level thinking

Responsibilities

• Be responsible for the care of our Dutch-speaking customers, resolving issues, answering questions, and listening to their feedback.
• Work under the direction of a team leader to deliver results in customer service
• Serve small and large companies based on complexity and service level
• Deliver excellent customer service through different means of communication

Skills

Dutch fluency

Excellent spelling/grammar

Interpersonal skills

Customer-centric

Active listening

Adaptability

Typing speed

Multitasking

Attendance & punctuality

High-pressure resilience

Goal-oriented

Cloud/online tools

Confidentiality

Self-motivated

Home workspace

Flexible hours

One year commitment

College-level thinking

Tools

Cloud applications

Job description

Digital Customer Care Company, Amsterdam, is seeking a remote Customer Service Agent fluent in Dutch to support clients across multiple channels. You will handle chat, phone, email, and WhatsApp inquiries, maintaining high-quality service while working from home.

Candidates should be able to manage 3 chats concurrently, train during onboarding, and commit to at least 12 months. Flexible hours include evenings and weekends, with paid training and an international, remote work environment.