Dutch Content Moderator & Customer Support — Malta

Next Job Abroad; España; On-site; EUR 23,000 - 29,000; Full time

Benefits offered by this job

Career growth opportunities

International & diverse environment

Competitive bonuses

Fully paid training

Job summary

Next Job Abroad is seeking a Dutch Speaking Content Moderation/Customer Service Agent stationed in Malta. The role combines content moderation with frontline support for Dutch-speaking users in a bilingual iGaming environment.

You will review user content, handle inquiries via chat, email, and phone, and collaborate with the team to improve processes. Relocation to Malta is supported and a competitive salary is offered.

Qualifications

• Fluency in Dutch and strong proficiency in English; additional languages are advantageous.
• Previous experience in customer service or content moderation is a plus.
• Excellent attention to detail and strong analytical skills.
• Outstanding communication and interpersonal skills.
• Able to multitask effectively in a dynamic working environment.
• Familiarity with CRM tools and content moderation software is beneficial.
• Willingness to relocate to Malta and embrace new experiences.
• An interest in content moderation and online safety is a strong advantage.

Responsibilities

• Review and moderate user content, ensuring compliance with community guidelines.
• Provide outstanding customer support through chat, email, and phone to our Dutch-speaking audience.
• Effectively address and resolve customer inquiries and issues.
• Work collaboratively with team members to enhance the customer experience.
• Keep accurate records of moderation activities and customer interactions.
• Provide feedback on process improvements for content moderation.
• Stay informed about community guidelines and best practices in content moderation.

Skills

Dutch language

English proficiency

Attention to detail

Analytical skills

Communication skills

Multitasking

CRM tools

Moderation software

Tools

Content moderation software

Job description

Next Job Abroad is seeking a Dutch Speaking Content Moderation/Customer Service Agent stationed in Malta. The role combines content moderation with frontline support for Dutch-speaking users in a bilingual iGaming environment.

You will review user content, handle inquiries via chat, email, and phone, and collaborate with the team to improve processes. Relocation to Malta is supported and a competitive salary is offered.