Dutch Speaking - Content Moderation/Customer Service Agent in Malta

Next Job Abroad; España; On-site; EUR 23,000 - 29,000; Full time

Benefits offered by this job

Career growth opportunities

International & diverse environment

Competitive bonuses

Fully paid training

Job summary

Next Job Abroad is seeking a Dutch Speaking Content Moderation/Customer Service Agent stationed in Malta. The role combines content moderation with frontline support for Dutch-speaking users in a bilingual iGaming environment.

You will review user content, handle inquiries via chat, email, and phone, and collaborate with the team to improve processes. Relocation to Malta is supported and a competitive salary is offered.

Qualifications

• Fluency in Dutch and strong proficiency in English; additional languages are advantageous.
• Previous experience in customer service or content moderation is a plus.
• Excellent attention to detail and strong analytical skills.
• Outstanding communication and interpersonal skills.
• Able to multitask effectively in a dynamic working environment.
• Familiarity with CRM tools and content moderation software is beneficial.
• Willingness to relocate to Malta and embrace new experiences.
• An interest in content moderation and online safety is a strong advantage.

Responsibilities

• Review and moderate user content, ensuring compliance with community guidelines.
• Provide outstanding customer support through chat, email, and phone to our Dutch-speaking audience.
• Effectively address and resolve customer inquiries and issues.
• Work collaboratively with team members to enhance the customer experience.
• Keep accurate records of moderation activities and customer interactions.
• Provide feedback on process improvements for content moderation.
• Stay informed about community guidelines and best practices in content moderation.

Skills

Dutch language

English proficiency

Attention to detail

Analytical skills

Communication skills

Multitasking

CRM tools

Moderation software

Tools

Content moderation software

Job description

Next Job Abroad is excited to announce an opening for a Dutch Speaking Content Moderation/Customer Service Agent stationed in the beautiful island of Malta! This role is an excellent opportunity for bilingual professionals looking to immerse themselves in a vibrant work environment while ensuring a positive online experience for users. You will be both a content moderator and a customer service representative, engaging with our Dutch-speaking clientele.

In this dual role, you will review, assess, and manage user-generated content to maintain community standards while providing exceptional support to our customers. Your attention to detail and passion for customer satisfaction will play a vital role in shaping user experiences. If you're ready for an exciting new challenge, we can't wait to hear from you!

Responsibilities

• Review and moderate user content, ensuring compliance with community guidelines
• Provide outstanding customer support through chat, email, and phone to our Dutch-speaking audience
• Effectively address and resolve customer inquiries and issues
• Work collaboratively with team members to enhance the customer experience
• Keep accurate records of moderation activities and customer interactions
• Provide feedback on process improvements for content moderation
• Stay informed about community guidelines and best practices in content moderation

Requirements

• Fluency in Dutch and strong proficiency in English; additional languages are advantageous
• Previous experience in customer service or content moderation is a plus
• Excellent attention to detail and strong analytical skills
• Outstanding communication and interpersonal skills
• Able to multitask effectively in a dynamic working environment
• Familiarity with CRM tools and content moderation software is beneficial
• Willingness to relocate to Malta and embrace new experiences
• An interest in content moderation and online safety is a strong advantage

Benefits

• Career growth opportunities in a renowned iGaming company
• International & diverse work environment
• Competitive performance bonuses
• Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes
• Yearly salary €26.000 excluding bonuses.
• Health care benefits and numerous other discounts
• Fully paid training by certified instructors
• State of the art premises, providing a great working environment with relaxing break areas
• Special events as well as community & social responsibility initiatives
• Work for a Great Place to Work-Certified Company
• Relocation package (reviewed case by case)
• This is more than just a job, it's an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!