Digital Customer Success & Growth Specialist

Technogym S.P.A.; País Vasco; Remote; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive health insurance

Paid time off

Job summary

Technogym S.P.A. is seeking a Customer Success Advocate to join a fully remote team supporting clients across regions. You will guide customers through their journey, ensure adoption, and address challenges to maximize value from our products.

This role emphasizes relationship-building, proactive check-ins, and collaborating with product and sales to drive loyalty and growth. Excellent communication, CRM proficiency, and a self-motivated, independent work style are essential.

Qualifications

• Experience in Customer Success, Account Management, or related client-facing roles.
• Excellent communication, interpersonal and presentation skills.
• Strong problem-solving abilities with a customer-centric mindset.
• Proficiency with CRM software and customer success platforms.
• Ability to manage multiple accounts remotely and work independently.

Responsibilities

• Develop and nurture strong relationships with a portfolio of assigned customers.
• Proactively engage with customers to understand goals and ensure successful adoption of solutions.
• Provide timely and effective support, addressing inquiries and resolving issues.
• Conduct regular check-ins and business reviews to assess satisfaction and identify upsell opportunities.
• Represent the voice of the customer to product and sales teams and share best practices.

Skills

Customer relationships

Communication

Problem solving

Remote work

Self-motivation

Tools

CRM platforms

Job description

Our client is looking for a passionate and proactive Customer Success Advocate to join their fully remote team, serving clients across various regions. This role is instrumental in building and maintaining strong customer relationships, ensuring they derive maximum value from our products and services. You will be a trusted advisor, guiding customers through their journey and proactively addressing any challenges they may face. This is an exceptional opportunity for a results-oriented individual who thrives in a remote work environment and is dedicated to fostering customer loyalty and growth, contributing to the company's success from Huelva.

Key Responsibilities

• Develop and nurture strong, long-term relationships with a portfolio of assigned customers.
• Proactively engage with customers to understand their goals and ensure successful adoption of our solutions.
• Provide timely and effective support, addressing inquiries and resolving issues efficiently.
• Conduct regular check-ins and business reviews to assess customer satisfaction and identify upsell/cross-sell opportunities.
• Act as the voice of the customer internally, providing valuable feedback to product and sales teams.
• Develop and share best practices and resources to help customers achieve their objectives.

Requirements

• Proven experience in Customer Success, Account Management, or a related client-facing role.
• Excellent communication, interpersonal, and presentation skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Proficiency with CRM software and customer success platforms.
• Ability to manage multiple accounts and prioritize effectively in a remote setting.
• Self-motivated with a strong work ethic and the ability to work independently.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holidays.
• Opportunities for professional development and career advancement.
• A supportive and collaborative remote team culture.

• Remote
• Madrid, Madrid, Spain
• Vitoria, Álava, Spain
• Bilbao, Bilbao, Spain
• Valladolid, Valladolid, Spain
• Pamplona, Navarra, Spain
• Gijon, Asturias, Spain
• León, León, Spain
• Santander, Cantabria, Spain
• San Sebastián, Guipúzcoa, Spain
• Oviedo, Asturias, Spain
• Salamanca, Salamanca, Spain

Full time
R67929