Customer Success Manager

GoodHabitz; Madrid; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Annual holiday allowance

Apple equipment for work

Health insurance

Lunch on us when traveling

Interesting bonus on target earnings

Job summary

GoodHabitz, an innovative ed-tech company in Madrid, seeks a Customer Success Manager for Spain. This full-time role involves assisting Spanish customers in utilizing our online learning platform effectively. Candidates should have at least 3 years of relevant experience, excellent communication skills in Spanish and English, and a customer-oriented approach. Benefits include health insurance, annual holiday allowance, and company socials. Join our mission to make learning engaging and accessible!

Qualifications

• At least 3 years of experience as a Customer Success Manager, human resources consulting, people engagement, or L&D.
• Affiliation with commerce, IT, and a vision on online training.
• Excellent command of Spanish; good level of English.

Responsibilities

• Assist customers in implementing the GoodHabitz online platform.
• Proactively engage with clients to understand needs and offer solutions.
• Handle the entire customer renewal process and identify commercial opportunities.
• Communicate customer feedback back to GoodHabitz for continuous improvement.

Skills

Customer-oriented

Solution-oriented

Strong communication skills

Empathy

Stress management

Job description

Are you ready for a new challenge and are you passionate about L&D? Are you customer-oriented and do you want to help build the success of GoodHabitz together with the team? Then read on quickly!

Today is a good day to tell you who we are.

We're a fast-growing international ed-tech company, founded in the Netherlands back in 2011. Active in almost 20 countries with 16 offices and over 400 employees worldwide. We’re on a mission: make learning accessible, engaging and fun for everyone, by offering online training courses through our platform that help people become the best version of themselves. Curious about the people behind the scenes? Call us visionaries, thinkers, makers, creatives, we're all unique. We encourage each other, love personal development, celebrate successes, always look on the bright side and welcome any challenge that comes our way.

Role Overview

As a Customer Success Manager Spain you will be responsible for the Spanish customers and be the first point of contact. You will help organisations move forward by guiding them from the start, so that their employees will actually and structurally use our online learning platform. As a strategic and analytical partner, you ensure that our customers get the most out of our products, enabling them to meet or even exceed their business targets. You will always communicate clearly and respond well to the customer's needs, making you a valued long-term business partner.

Responsibilities

• Assist customers in implementing the GoodHabitz online platform and develop an action plan based on the company's goals and ambitions.
• Proactively engage with clients and stakeholders to understand needs, address issues and offer solutions.
• Initiate inspiration sessions for learning and development ambassadors at customers to excite and increase product use.
• Support the structural embedding of the product.
• Handle the entire customer renewal process, evaluate results, identify risks and act on commercial opportunities.
• Create concrete results and success stories, share them with colleagues and other organisations as best practice.
• Communicate customer feedback back to GoodHabitz for continuous improvement.

Qualifications

• At least 3 years of experience as a Customer Success Manager, human resources consulting, people engagement or L&D.
• Affinity for commerce, IT and vision on online training.
• Customer-oriented, solution-oriented with strong communication and commercial skills.
• Empathy to interact at different levels and be a pleasant discussion partner.
• Ability to cope with stress and present in front of large groups.
• Excellent command of Spanish; good level of English.

Additional Experience (Nice to Have)

• Experience working and bidding for Public Sector clients (preferably in the field of e-learning). Seeking further development.

Benefits

• Full-time position as Customer Success Manager Spain.
• Annual holiday allowance.
• Apple equipment for professional work.
• All tools needed to deliver amazing work, safely and efficiently from anywhere.
• Health insurance.
• Lunch on us when traveling.
• Interesting bonus on target earnings.
• Company socials and getaways to build team spirit.