Warranty Specialist

Cargotec Corporation; Aragón; Remote; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Fully remote

Work-life balance

Career growth

Health programs

Inclusive virtual team culture

Job summary

Cargotec Corporation is seeking a Customer Service Representative to join their remote team, serving customers from Spain. You will handle inquiries by phone, email, and chat, provide product and policy information, and log interactions in CRM.

The role emphasizes timely, accurate, and friendly support with opportunities for bonuses, remote work, and career development.

Qualifications

• Experience in customer service or call center environment.
• Fluent Spanish and proficient English.
• Ability to work remotely with independent time management.
• Good listening and problem-solving skills.

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency.
• Provide detailed information about products, services, and company policies.
• Resolve customer complaints and issues, escalating complex cases when necessary.
• Maintain customer records by updating account information and logging interactions.
• Identify opportunities to enhance the customer experience and improve service delivery.

Skills

Customer service

Communication skills

Active listening

Problem solving

Time management

Tools

CRM systems

Support software

Job description

Customer Service Representative (Remote)

Our client is seeking an enthusiastic Customer Service Representative to join their remote team, dedicated to serving customers from Santa Cruz de Tenerife and surrounding areas. You will play a vital role in ensuring customer satisfaction by providing prompt, accurate, and friendly support. This position offers the flexibility of remote work, allowing you to contribute to a high-performing team focused on delivering exceptional service without the need for commuting, fostering a productive and autonomous work environment.

About the Role

Our client is seeking an enthusiastic Customer Service Representative to join their remote team, dedicated to serving customers from Santa Cruz de Tenerife and surrounding areas. You will play a vital role in ensuring customer satisfaction by providing prompt, accurate, and friendly support. This position offers the flexibility of remote work, allowing you to contribute to a high-performing team focused on delivering exceptional service without the need for commuting, fostering a productive and autonomous work environment.

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency.
• Provide detailed information about products, services, and company policies.
• Resolve customer complaints and issues, escalating complex cases when necessary.
• Maintain customer records by updating account information and logging interactions.
• Identify opportunities to enhance the customer experience and improve service delivery.

Requirements

• Previous experience in a customer service or call center environment is highly desirable.
• Excellent verbal and written communication skills in Spanish and proficiency in English.
• Strong active listening and problem-solving capabilities.
• Familiarity with CRM systems and customer support software.
• Ability to work independently, manage time effectively, and maintain a positive attitude in a remote setting.

Benefits

• Competitive salary and potential for performance bonuses.
• Fully remote position, offering significant work-life balance.
• Opportunities for career growth and professional development.
• Access to health and wellness programs.
• A supportive and inclusive virtual team culture.