Global Strategy Analyst - Customer Success (Remote Friendly)

Docplanner; Barcelona; A distancia; EUR 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare Insurance

Wellness programs

Generous time off

Local perks

Career growth

Global team

Flexible hours

Office hubs

Descripción de la vacante

Docplanner Group is seeking a strategic, analytics‑driven operator to shape the future of our global Customer Success function. You will blend strategy, operations and technical project management to drive AI‑first initiatives and scalable processes.

You will lead data analytics on retention and growth, work with Superset/Tableau and SQL, and collaborate with multicultural teams across markets to deliver measurable business impact.

Formación

• 3–5 years of experience in strategy, operations, analytics, or project management.
• Quantitatively oriented educational background (Data Science/Statistics/Math/Physics/CS/Finance).
• Experience with large data sets and dashboards (Superset/Tableau).
• Experience with Python modelling and knowledge of common data science algorithms.
• Desirable experience in designing and implementing advanced analytics and financial/forecasting models.
• Interest in applying AI in Customer Success operations.
• Fluency in English; Spanish/Portuguese/Polish a plus.

Responsabilidades

• Design and build the global Customer Success function, focusing on insights, productivity, and best practices.
• Define, test, and roll out AI-first Customer Success use cases with scalable impact.
• Independently lead data analytics and modelling, with a focus on retention and growth.
• Support major strategic projects across markets, coordinating with local teams and scaling results globally.

Conocimientos

Strategy

Operations

Analytics

Project management

Data storytelling

Educación

Data science

Statistics

Math/Physics

CS/Computer science

Finance

Herramientas

Superset

Tableau

SQL

DBT

Python

Descripción del empleo

Company Description

At Docplanner Group, we’re on a mission to help people live longer, healthier lives. As the world’s largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 countries (through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda). Our marketplaces, SaaS and AI tools simplify daily tasks and help doctors, clinics and hospitals work more efficiently, so they can focus on what really matters: caring for their patients.

Why join us?

Real impact – We help doctors help patients. Your work truly makes a difference.

At scale, yet agile – 3,000+ employees, but still fast, flexible, and hands‑on.

Shape the future, sustain growth – Make a difference now and build for long‑term success.

Job Description

As our organization continues to scale and evolve, we need strong operational excellence to ensure our teams deliver maximum value efficiently. We’re looking for a smart, independent operator who can combine strategy, analytics, and Technical Project Management execution to help build the next generation of global, AI‑first Customer Success.

In this role, you are contributing by …

• Supporting the design and creation of the global Customer Success function of the future, relating to:

  • Insights (customer journey customisation, research projects, experimentation)
  • Productivity (product automations, operations effort optimisation and capacity utilisation)
  • Best practices (cross‑market sharing, external expertise/benchmarks)

• Help define, test, and roll out AI‑first Customer Success use cases.

  • Prioritize use cases according to impact.
  • Ensure they are practical, measurable, and adopted by teams.
  • Forward thinking in terms of scalability and customer journey.

• Independently leading data analytics and modelling with a special focus on Retention and Growth.

  • Data queries and solid understanding of data management topics (Superset, Tableau, SQL)
  • Machine learning application (prediction models, clustering, decision trees etc.)
  • Business/financial modelling (business analysis, forecasting, budget simulations)

• Supporting the execution of key strategic projects / initiatives in the markets, working hand in hand with local teams in our DP countries.

  • Scale results/experiments from one market into global projects
  • Liaise with in‑market stakeholders to align on project direction and status
  • Act as a TPM for selected initiatives, coordinating stakeholders, timelines, risks, and follow‑up.

Qualifications

• You have 3–5 years of experience in strategy, operations, analytics, project management, or a related role.
• Ideally, a Data Science, Statistics, Math/Physics, CS, Finance or similarly quantitatively oriented educational background.
• Technical expertise in working with large data sets:
  • Knowledge of Superset/Tableau/reporting tools - ability to edit/create dashboards
  • Knowledge of SQL, DBT and experience in working with databases - e.g. from prior BI experience
  • Desirable but not mandatory - knowledge and passion for data science (Python modelling experience; knowledge of the key data science algorithms: clustering, regression, decision trees, x‑gradient boost, etc.)
• Desirable proven experience in designing and implementing advanced analytics (data preparation, feature engineering, sample management, model validation and productization).
• Prior experience in business analysis and modelling will be a plus (financial models, forecasting, business performance measurement etc.).
• Interest in and practical ability to apply AI in Customer Success operations.
• Proven experience working with multicultural teams, demonstrated communication skills and ability to navigate within a complex organisation.
• Demonstrated experience in collaborating with both data engineering and product/operational teams - experience on operating and improving “live” processes.
• Able to package insights and communicate with stakeholders/ lead working sessions with teams.
• You’re fluent in English (any other languages specially Spanish, Portuguese & Polish - are a plus!).

Remote and Location

This role is remote first and can be ideally based in Spain. On a second note, Poland, Mexico or Brazil.

Benefits

• Healthcare insurance – so you can focus on what matters.
• Wellness that works for you – from gym memberships to mental health support, we’ve got you covered.
• Time off that counts – whether it’s a vacation, your birthday, or just a day to recharge, we believe in balance.
• Local Perks – Depending on your location, you will be entitled to local benefits like meal vouchers, transport allowances, or extended parental leave.
• Career Growth – You’ll find lots of chances to learn, develop, and explore new paths—whether within your team or through cross‑functional projects.
• A Truly Global Team – Work with talented people from all over the world in a diverse and inclusive environment.
• Flexibility That Works for You – Remote work and flexible hours aren’t just buzzwords here. While the extent of flexibility depends on your role and team, we value results over rigid schedules.
• Office hubs – You’re welcome at any of our hubs in Barcelona, Warsaw, Curitiba, Rio de Janeiro, Mexico City, Bogotá, Munich, Rome or Bologna.

Legal Notice

We are not able to sponsor visas for this position. To apply, you must already have the legal right to work in your country of residence or the location of the role.

Equal Opportunity Statement

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all walks of life, regardless of gender, disability, or background, and are dedicated to fostering an inclusive workplace where everyone feels valued and empowered to contribute.