Desktop Support Engineer

Sharp Brains; Andalucía; Presencial; EUR 34.000 - 55.000; Jornada completa

Descripción de la vacante

Sharp Brains in Sevilla, Spain seeks a Dispatch 24/7 IT support specialist to provide on-site and remote assistance for desktops and laptops, handle IMAC tasks, and ensure security compliance.

You will manage OS imaging, patching, AD tasks, VIP escalations, and document resolutions, using SCCM, Intune, ServiceNow, and VPN tools in a corporate ITIL environment.

Formación

• Experience providing end-to-end IT support in corporate environments.
• Ability to perform IMAC tasks (Install, Move, Add, Change) and break/fix work.
• Familiarity with Windows OS environments, mobile device support, and basic MAC handling.

Responsabilidades

• Provided end-to-end technical support for desktops and laptops, troubleshooting hardware, software, and connectivity issues.
• Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
• Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
• Delivered support using SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
• Administered approved software installations, updates, and security patching in coordination with IT policies.
• Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
• Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
• Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
• Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
• Assisted with Active Directory tasks, basic user account management, and smart hands support.
• Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
• Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
• Followed ITIL practices for incident, problem, and service request management in corporate environments.

Conocimientos

End-user support

VIP support/escalations

Windows OS

VPN clients

Printer/Scanner support

Mobile device support

ITIL practices

Herramientas

SCCM

Intune

ServiceNow

Active Directory

Descripción del empleo

Skill Set : DSSL1

Designation : Dispatch 24/7

Language : English C1 & Local C1

Contract : B2B/Freelance

Days Per Week : 24/7

Location : Sevilla ,Spain

Key Responsibilities:

• 1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
• 2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
• 3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
• 4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
• 5. Administered approved software installations, updates, and security patching in coordination with IT policies.
• 6. Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
• 7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
• 8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
• 9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
• 10. Assisted with Active Directory tasks, basic user account management, and smart hands support.
• 11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
• 12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
• 13. Followed ITIL practices for incident, problem, and service request management in corporate environments.