Information Technology Support Engineer

Sharp Brains; Andalucía; Presencial; EUR 17.000 - 25.000; Jornada completa

Descripción de la vacante

Sharp Brains is seeking an on-site DSS L1 specialist to join the team in Seville, Spain. The role focuses on delivering first-line desktop support for hardware, software, and network issues, with a strong emphasis on customer service.

You will troubleshoot Windows 10/11, assist with Office applications, manage user accounts in Active Directory, and help users connect to VPN and email. This freelance contract requires independent work at a client site, with SLA-driven incident resolution.

Formación

• 1–3 years of experience in Desktop Support / IT Support.
• Strong knowledge of Windows 10/11.
• Basic networking concepts (IP, DNS, DHCP).
• Experience with Active Directory and user accounts.

Responsabilidades

• Provide Level 1 desktop support for hardware, software, and network issues.
• Troubleshoot Windows OS, MS Office, Outlook, and standard business applications.
• Install, configure, and maintain desktops, laptops, and peripheral devices.
• Support printers, scanners, and other end-user equipment.
• Handle password resets and Active Directory tasks.
• Configure email accounts and assist with VPN connectivity.
• Log, track, and update incidents in the ticketing system.
• Escalate complex technical issues to Level 2/Level 3 teams.
• Ensure timely resolution in line with SLA requirements.

Conocimientos

Desktop Support

Windows 10/11

Networking basics

Active Directory

Customer service

Troubleshooting

Herramientas

Ticketing System

MS Office

Descripción del empleo

We are currently looking for a DSS L1 (Desktop Support Services – Level 1) professional to join our team on an on-site support role.

Work Mode: On-Site

Employment Type: B2B/ Freelance Contract

Location: Seville, Spain

Job Responsibilities:

• Provide Level 1 desktop support for hardware, software, and network-related issues
• Troubleshoot Windows OS, MS Office, Outlook, and standard business applications
• Install, configure, and maintain desktops, laptops, and peripheral devices
• Support printers, scanners, and other end-user equipment
• Handle password resets and basic Active Directory tasks
• Configure email accounts and assist with VPN connectivity
• Log, track, and update incidents in the ticketing system
• Escalate complex technical issues to Level 2/Level 3 teams
• Ensure timely resolution in line with SLA requirements

Required Skills & Experience:

• 1–3 years of experience in Desktop Support / IT Support
• Strong knowledge of Windows 10/11 environment
• Basic understanding of networking concepts (IP, DNS, DHCP)
• Experience with Active Directory and user account management
• Good troubleshooting and problem-solving skills
• Strong communication and customer service skills
• Ability to work independently in an on-site environment