Danish Speaking Customer Service Agent - Work In Sofia, Bulgaria

Mercier Consultancy Group; España; Vor Ort; EUR 13.000 - 20.000; Vollzeit

Benefits dieser Stelle

Private Health Insurance

Fully Paid Relocation Package

Fully Paid Training

Monthly Performance Bonus

Zusammenfassung

Mercier Consultancy Group in Sofia, Bulgaria, is seeking a Danish Speaking Customer Service Agent to join our client-centric team. This on-site role includes a fully supported relocation package and comprehensive training to help you deliver exceptional service via phone, email, and live chat.

You will communicate in Danish and English, document interactions in the CRM, collaborate with international colleagues, and contribute to high customer satisfaction while growing your career in a dynamic

Qualifikationen

• Danish fluency in speaking and writing is mandatory.
• English proficiency for team collaboration.
• Valid EU passport or Bulgarian work residency is required.
• On-site availability in Sofia.
• Experience in customer support is advantageous.

Aufgaben

• Provide customer support via phone, email, and live chat.
• Maintain native-level Danish communication with customers.
• Resolve inquiries and technical issues to ensure satisfaction.
• Collaborate with international teams to meet performance targets.
• Document all interactions in the CRM system.
• Contribute to a positive, solution-oriented environment in Sofia.
• Participate in ongoing product/service training.
• Support career development within the team.

Kenntnisse

Danish language proficiency

English proficiency

Empathy

Tools

CRM system

Jobbeschreibung

Danish Speaking Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm, specializing in connecting top-tier talent with world-class organizations. As a leader in the global staffing market, we take pride in facilitating professional growth through high-impact roles, including exclusive Danish-speaking jobs across the continent.

Job Overview

We are currently seeking a motivated professional for a Danish Speaking Customer Service Agent position in Bulgaria, based in the vibrant city of Sofia. This role within the customer support services industry offers a unique opportunity to build an international career while benefiting from a fully comprehensive relocation support package.

Key Responsibilities

• Deliver exceptional support to customers via phone, email, and live chat within the fast-paced customer support services industry.
• Represent our premium clients by maintaining high standards of communication in native-level Danish.
• Resolve complex inquiries and technical issues efficiently to ensure maximum customer satisfaction.
• Collaborate with international teams to maintain quality benchmarks and exceed performance targets.
• Accurately document all customer interactions in the CRM system to track support trends.
• Contribute to a positive, solution-oriented environment that defines our successful operations in Sofia.
• Participate in ongoing training to stay updated on product knowledge and service excellence.
• Native or fluent Danish (spoken and written) is mandatory for this role.
• Professional proficiency in English to collaborate with our diverse team.
• Valid EU passport or residency status allowing you to work in Bulgaria.
• Proven experience in the customer support services industry is considered a strong advantage.
• Strong empathy, patience, and excellent problem-solving capabilities.
• Availability for on-site work in Sofia, contributing to the most sought-after jobs in Bulgaria.
• Competitive Monthly Salary package.
• Fully Paid Training programs to ensure your success.
• Comprehensive Private Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel accommodation) to ensure a smooth transition to Bulgaria.
• Attractive Monthly Performance Bonus based on your dedication and results.
• A modern, collaborative office environment in the heart of Sofia.
• Career development and advancement opportunities within the customer support services sector.