Danish Speaking Customer Service Agent - Work In Sofia, Bulgaria

Mercier Consultancy MD; España; On-site; EUR 17,000 - 25,000; Full time

Benefits offered by this job

Competitive salary

Fully paid training

Private health insurance

Relocation package

Performance bonus

Modern office in Sofia

Career development

Job summary

Mercier Consultancy Group in Sofia, Bulgaria, is seeking a Danish Speaking Customer Service Agent to join its international team. You will handle inquiries via phone, email, and live chat, using native Danish to deliver exceptional support and resolve issues.

The role requires fluent Danish and English, on-site work in Sofia, and a comprehensive relocation package with flight, hotel, and transfer. You will enjoy training, private health insurance, a competitive salary, and opportunities for

Qualifications

• Native or fluent Danish (spoken and written).
• Professional English to collaborate with a diverse team.
• Valid EU passport or residency status allowing work in Bulgaria.
• Experience in customer support is a plus.
• On-site work in Sofia.

Responsibilities

• Deliver exceptional support to customers via phone, email, and live chat.
• Represent clients by maintaining high standards of communication in native-level Danish.
• Resolve complex inquiries and technical issues to ensure customer satisfaction.
• Collaborate with international teams to maintain quality benchmarks and exceed targets.
• Accurately document all customer interactions in the CRM system.

Skills

Danish language

Customer service

English proficiency

Empathy

Problem solving

Job description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm, specializing in connecting top-tier talent with world-class organizations. As a leader in the global staffing market, we take pride in facilitating professional growth through high-impact roles, including exclusive Danish-speaking jobs across the continent.

Danish Speaking Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm, specializing in connecting top-tier talent with world-class organizations. As a leader in the global staffing market, we take pride in facilitating professional growth through high-impact roles, including exclusive Danish-speaking jobs across the continent.

Job Overview

We are currently seeking a motivated professional for a Danish Speaking Customer Service Agent position in Bulgaria, based in the vibrant city of Sofia. This role within the customer support services industry offers a unique opportunity to build an international career while benefiting from a fully comprehensive relocation support package.

Key Responsibilities

• Deliver exceptional support to customers via phone, email, and live chat within the fast-paced customer support services industry
• Represent our premium clients by maintaining high standards of communication in native-level Danish
• Resolve complex inquiries and technical issues efficiently to ensure maximum customer satisfaction
• Collaborate with international teams to maintain quality benchmarks and exceed performance targets
• Accurately document all customer interactions in the CRM system to track support trends
• Contribute to a positive, solution-oriented environment that defines our successful operations in Sofia

Requirements

• Native or fluent Danish (spoken and written) is mandatory for this role
• Professional proficiency in English to collaborate with our diverse team
• Valid EU passport or residency status allowing you to work in Bulgaria
• Proven experience in the customer support services industry is considered a strong advantage
• Strong empathy, patience, and excellent problem-solving capabilities
• Availability for on-site work in Sofia, contributing to the most sought-after jobs in Bulgaria

Benefits

• Competitive Monthly Salary package
• Fully Paid Training programs to ensure your success
• Comprehensive Private Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel accommodation) to ensure a smooth transition to Bulgaria
• Attractive Monthly Performance Bonus based on your dedication and results
• A modern, collaborative office environment in the heart of Sofia
• Career development and advancement opportunities within the customer support services sector