Czech-Speaking Mercedes-Benz Customer Expert (Remote Greece)

Mercier Consultancy MD; España; Remote; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Fully Paid Training on Mercedes-Benz

Health Insurance provided

Fully Paid Relocation Package to GR

Monthly salary with 13th & 14th salary

Remote work within Greece

Job summary

Mercier Consultancy Group seeks Czech-speaking Customer Experts for Mercedes-Benz to join our remote Greece team. You will provide premium support to a global client base, addressing vehicle specs, service bookings, and loyalty programs from a home-based setup in Greece.

Fluency in Czech and English, passion for automotive service, and relocation willingness are essential to deliver exceptional customer experiences and drive brand advocacy.

Qualifications

• Native or fluent Czech (spoken and written).
• Excellent communication and customer service demeanor.
• Ability to handle inquiries professionally in English as well.

Responsibilities

• Deliver high-quality assistance to Mercedes-Benz customers in Czech.
• Manage inquiries regarding vehicle specifications, service appointments, and loyalty programs.
• Maintain detailed customer records and track service history.
• Provide feedback to management on customer sentiment and trends.
• Collaborate with teams to ensure a seamless post-purchase experience.
• Act as primary contact for Mercedes-Benz drivers and foster brand advocacy.

Skills

Czech language

Customer service

Communication skills

Job description

Mercier Consultancy Group seeks Czech-speaking Customer Experts for Mercedes-Benz to join our remote Greece team. You will provide premium support to a global client base, addressing vehicle specs, service bookings, and loyalty programs from a home-based setup in Greece.

Fluency in Czech and English, passion for automotive service, and relocation willingness are essential to deliver exceptional customer experiences and drive brand advocacy.