Czech Speaking Customer Experts for Mercedes-Benz - Work Remote In Greece

Mercier Consultancy MD; España; Remote; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Fully Paid Training on Mercedes-Benz

Health Insurance provided

Fully Paid Relocation Package to GR

Monthly salary with 13th & 14th salary

Remote work within Greece

Job summary

Mercier Consultancy Group seeks Czech-speaking Customer Experts for Mercedes-Benz to join our remote Greece team. You will provide premium support to a global client base, addressing vehicle specs, service bookings, and loyalty programs from a home-based setup in Greece.

Fluency in Czech and English, passion for automotive service, and relocation willingness are essential to deliver exceptional customer experiences and drive brand advocacy.

Qualifications

• Native or fluent Czech (spoken and written).
• Excellent communication and customer service demeanor.
• Ability to handle inquiries professionally in English as well.

Responsibilities

• Deliver high-quality assistance to Mercedes-Benz customers in Czech.
• Manage inquiries regarding vehicle specifications, service appointments, and loyalty programs.
• Maintain detailed customer records and track service history.
• Provide feedback to management on customer sentiment and trends.
• Collaborate with teams to ensure a seamless post-purchase experience.
• Act as primary contact for Mercedes-Benz drivers and foster brand advocacy.

Skills

Czech language

Customer service

Communication skills

Job description

Czech Speaking Customer Experts for Mercedes-Benz

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-leading brands. We specialize in facilitating seamless career transitions, ensuring that candidates pursuing jobs in Greece find excellence in both professional growth and lifestyle satisfaction.

Job Overview

We are currently seeking motivated professionals for the Czech Speaking Customer Experts for Mercedes-Benz position in Greece. In this prestigious role, you will act as a brand ambassador for one of the most iconic names in the automotive industry, providing elite support to a global client base while enjoying the benefits of remote work from the beautiful Mediterranean landscape.

Key Responsibilities

• Deliver high-quality assistance to Mercedes-Benz customers, maintaining the premium standards of the automotive industry
• Manage inquiries regarding vehicle technical specifications, service appointments, and luxury brand loyalty programs
• Ensure efficient resolution of customer issues through professional communication in Czech
• Maintain detailed customer records in our automotive database to track service history and preferences
• Provide insightful feedback to the management team regarding customer sentiment and emerging automotive trends
• Collaborate with cross-functional teams to ensure a seamless post-purchase ownership experience for our clients
• Act as the primary point of contact for Mercedes-Benz drivers, fostering long-term brand advocacy

Requirements

• Native or fluent Czech (spoken and written)
• Valid EU passport (mandatory)
• Passion for the automotive industry and a strong commitment to premium customer service
• Exceptional verbal and written communication skills in both Czech and English
• Ability to navigate complex technical systems with ease and accuracy
• Residency within Greece or a commitment to relocate to Greece for this opportunity

Benefits

What We Offer

• Competitive Monthly Salary
• 2 Extra Salaries Per Year (13th and 14th salary)
• Fully Paid Training on the Mercedes-Benz brand and automotive systems
• Health Insurance provided
• Fully Paid Relocation Package (flight, transfer, hotel) for those moving to Greece
• Monthly Performance Bonus linked to service excellence
• Remote work flexibility within Greece
• And Much More..

Life in Greece

Choosing to relocate for one of our Czech-speaking jobs means embracing a life of sunshine, history, and vibrant culture. Greece offers an unparalleled quality of life, where the balance between a professional career in the automotive sector and a relaxed Mediterranean lifestyle is easily achieved. Whether you are exploring ancient ruins or enjoying the azure waters, Greece provides an inspiring backdrop for your career evolution.

By joining our team, you gain more than just a job; you gain an adventure in Greece. With world-class cuisine, a welcoming community, and a high standard of living, moving to Greece is the perfect step for ambitious professionals. Let Mercier Consultancy Group handle your relocation logistics, ensuring your transition to your new life in Greece is as smooth as a premium automotive engine.