Portuguese Speaking Customer Experts for Mercedes-Benz - Work Remote In Greece

Mercier Consultancy MD; España; On-site; EUR 20,000 - 28,000; Full time

Benefits offered by this job

Fully Paid Training programs

Comprehensive Health Insurance

Fully Paid Relocation Package (flight,

Attractive Monthly Performance Bonus

Job summary

Mercier Consultancy Group is recruiting Portuguese-speaking Customer Experts for Mercedes-Benz based in Greece. The role focuses on delivering premium support to Portuguese-speaking clients, with English collaboration and a relocation package.

The ideal candidate will be fluent in Portuguese and English, hold an EU passport, and bring a passion for automotive excellence with strong problem-solving skills in a fast-paced environment.

Qualifications

• Portuguese-speaking requirement (native or fluent)
• English proficiency for collaboration
• EU passport for relocation
• Passion for automotive industry and service excellence
• Strong problem-solving in fast-paced environment
• Prior customer relations experience preferred

Responsibilities

• Be the primary contact for Portuguese-speaking clients ensuring elite service aligned with Mercedes-Benz
• Provide guidance on vehicle features, maintenance inquiries, and tech support
• Manage end-to-end customer interactions and resolve complex queries
• Maintain knowledge of automotive product launches and service updates
• Coordinate with internal teams to resolve client needs and maintain high satisfaction
• Document feedback and interactions in CRM to support product improvements
• Maintain high communication standards reflecting Mercedes-Benz brand

Skills

Portuguese language

Customer service

Communication

Job description

Portuguese Speaking Customer Experts for Mercedes-Benz

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class opportunities across Europe. We pride ourselves on facilitating career-defining roles that offer growth, stability, and professional prestige in the most sought-after industry sectors.

Job Overview

We are currently sourcing exceptional candidates for the Portuguese Speaking Customer Experts for Mercedes-Benz position in Greece, a pivotal role within the dynamic automotive industry. This is a unique opportunity to represent a world-renowned automotive leader while enjoying a high quality of life through our premier jobs in Greece.

Key Responsibilities

• Act as the primary point of contact for Portuguese-speaking clients, ensuring an elite level of service consistent with the Mercedes-Benz brand
• Provide expert guidance on vehicle features, maintenance inquiries, and technical support within the automotive sector
• Manage end-to-end customer interactions, resolving complex queries with precision and professional empathy
• Maintain comprehensive knowledge of the latest automotive product launches and service updates
• Coordinate seamlessly with internal teams to ensure timely resolution of client needs and high satisfaction scores
• Accurately document customer feedback and service interactions in the internal CRM to facilitate ongoing product improvements
• Maintain the highest standards of communication that reflect the luxury and innovation associated with the Mercedes-Benz brand

Requirements

• Native or fluent Portuguese (spoken and written) is required for this role
• Proficiency in English to effectively collaborate within our international team
• Valid EU passport (mandatory) to facilitate your move to our beautiful hubs
• A passion for the automotive industry and a strong commitment to providing excellent service
• Excellent problem-solving skills and the ability to work in a fast-paced environment
• Prior experience in customer relations is highly preferred for this Portuguese-speaking job

Benefits

What We Offer

• Competitive Monthly Salary with 13th and 14th salaries included annually
• Fully Paid Training programs to ensure your success in the automotive sector
• Comprehensive Health Insurance coverage
• Fully Paid Relocation Package (flight, transfer, and hotel accommodation upon arrival)
• Attractive Monthly Performance Bonus schemes
• A chance to thrive in the best Portuguese-speaking jobs in Greece
• Professional growth opportunities within a global organization

Life in Greece

Choosing to work in Greece means embracing a lifestyle where history meets modernity under the Mediterranean sun. Our team members living in Greece enjoy a vibrant cultural scene, world-class cuisine, and an enviable climate that makes every day feel like an extension of the vacation season. Choosing one of our jobs in Greece offers the perfect balance of professional challenge and personal enrichment.

Relocating to Greece is made seamless by our dedicated support team, who handle every detail of your transition. Whether you are exploring ancient ruins or enjoying a coffee by the Aegean Sea, you will find that Greece provides an unparalleled backdrop for your career advancement. Join our community of expatriates thriving in Greece and take the next step in your professional journey today.