Portuguese-Speaking Luxury Auto Customer Expert

Mercier Consultancy MD; España; On-site; EUR 20,000 - 28,000; Full time

Benefits offered by this job

Fully Paid Training programs

Comprehensive Health Insurance

Fully Paid Relocation Package (flight,

Attractive Monthly Performance Bonus

Job summary

Mercier Consultancy Group is recruiting Portuguese-speaking Customer Experts for Mercedes-Benz based in Greece. The role focuses on delivering premium support to Portuguese-speaking clients, with English collaboration and a relocation package.

The ideal candidate will be fluent in Portuguese and English, hold an EU passport, and bring a passion for automotive excellence with strong problem-solving skills in a fast-paced environment.

Qualifications

• Portuguese-speaking requirement (native or fluent)
• English proficiency for collaboration
• EU passport for relocation
• Passion for automotive industry and service excellence
• Strong problem-solving in fast-paced environment
• Prior customer relations experience preferred

Responsibilities

• Be the primary contact for Portuguese-speaking clients ensuring elite service aligned with Mercedes-Benz
• Provide guidance on vehicle features, maintenance inquiries, and tech support
• Manage end-to-end customer interactions and resolve complex queries
• Maintain knowledge of automotive product launches and service updates
• Coordinate with internal teams to resolve client needs and maintain high satisfaction
• Document feedback and interactions in CRM to support product improvements
• Maintain high communication standards reflecting Mercedes-Benz brand

Skills

Portuguese language

Customer service

Communication

Job description

Mercier Consultancy Group is recruiting Portuguese-speaking Customer Experts for Mercedes-Benz based in Greece. The role focuses on delivering premium support to Portuguese-speaking clients, with English collaboration and a relocation package.

The ideal candidate will be fluent in Portuguese and English, hold an EU passport, and bring a passion for automotive excellence with strong problem-solving skills in a fast-paced environment.