Cybersecurity SaaS CSM — Drive Adoption & Value

Zynap; Barcelona; Hybride; EUR 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Health insurance

Therapy coverage

Meals and transportation benefits

Childcare assistance

Résumé du poste

Zynap is seeking a Customer Success Manager to own the customer relationship end to end from Barcelona, in a hybrid setup. You will be the face of Zynap for customers, building trusted relationships with business and technical stakeholders while aligning customer needs with internal teams.

You will drive product adoption and value realization across onboarding, adoption, renewal, and expansion, working closely with Sales, Product, and Engineering to ensure measurable outcomes and sustained

Qualifications

• Minimum 3+ years in Customer Success, Account Management, or similar role at a SaaS company.
• Experience managing onboarding, adoption, renewals, and expansion across multiple customers.
• Proven ability to own the customer relationship and drive value realization, risk management, and long-term success.
• Excellent communication skills in English and Spanish; other European languages a plus.

Responsabilités

• Own the customer lifecycle from onboarding to renewal and expansion.
• Drive product adoption and ongoing engagement to deliver measurable value.
• Lead customer enablement: onboarding coordination, hands-on training, and QBRs.
• Identify risks and blockers and coordinate cross-functional resolution.
• Act as Voice of the Customer, advocating for needs and influencing product roadmap.
• Collaborate with Customer Success, Support, Product, and Engineering to ensure a seamless end-to-end experience.
• Monitor and analyze key customer success metrics.

Connaissances

Customer Success

Account Management

SaaS

Onboarding

Renewals

Expansion

Stakeholder mgmt

Outils

Salesforce

Looker

Description du poste

Zynap is seeking a Customer Success Manager to own the customer relationship end to end from Barcelona, in a hybrid setup. You will be the face of Zynap for customers, building trusted relationships with business and technical stakeholders while aligning customer needs with internal teams.

You will drive product adoption and value realization across onboarding, adoption, renewal, and expansion, working closely with Sales, Product, and Engineering to ensure measurable outcomes and sustained