Customer Success Manager

Zynap; Barcelona; On-site; EUR 42,000 - 65,000; Full time

Job summary

Zynap is redefining how organizations defend themselves in cyberspace. Zynap seeks a Customer Success Manager to own the customer relationship end to end, ensuring customers realize value from our AI-driven platform as we scale. You’ll be the face of Zynap for customers, building trusted relationships with business and technical stakeholders while aligning with Sales, Product, and Engineering.

Location: Barcelona, hybrid. Reports to: Head of Customer Success.

Qualifications

• 3+ years in Customer Success, Account Management, or a similar role at a SaaS company.
• Experience managing onboarding, adoption, renewals, and expansion across multiple customers.
• Ability to own the customer relationship and drive value realization, risk management, and long-term success.
• Strong collaborator with Sales, Technical Services, Support, and Product.
• Excellent communication skills in English and Spanish.

Responsibilities

• Own the customer lifecycle, from onboarding and first value through adoption, renewal, and expansion
• Drive product adoption and ongoing engagement, ensuring customers realize sustained, measurable value from the platform
• Lead customer enablement: onboarding coordination, hands-on training, and QBRs that demonstrate progress and impact
• Proactively identify risks and blockers, and drive timely cross-functional resolution
• Act as the Voice of the Customer, advocating for customer needs and influencing product improvements and roadmap priorities
• Partner with Customer SEs, Support, Product, and Engineering to deliver a seamless end-to-end experience and represent customer feedback internally
• Monitor, analyze, and act on key customer success metrics

Skills

Customer Success

Account Management

SaaS

Bilingual English/Spanish

Tools

Salesforce

ChurnZero

Gainsight

Vitally

Looker

Job description

Zynap is redefining how companies defend themselves in cyberspace, building the first AI agent workflow platform for preventive cybersecurity.

Our AI-driven platform acts as the operational brain for security teams, automating what slows them down, connecting what’s fragmented, and transforming threat intelligence into proactive defense. By combining offensive security, threat intelligence, and AI agents, Zynap helps organizations detect faster, respond smarter, and prevent threats before they spread.

Join us in shaping the future of cybersecurity, where anticipation, foresight, and action redefine protection.

About the role

• At Zynap, we're looking for a Customer Success Manager to own the customer relationship end to end, making sure customers consistently realize value from our platform as we scale.
• You'll be the face and voice of Zynap for your customers, building trusted, long-term relationships with both business and technical stakeholders, while representing customer needs internally across Sales, Product, and Engineering.
• To succeed, you should be a proactive, customer-first CSM who's comfortable in a fast-moving environment, with strong communication skills and the ability to turn customer goals into clear success plans and tangible outcomes.
• Location: Barcelona (city center) Hybrid. Reports to: Head of Customer Success.

What you'll do

• Own the customer lifecycle, from onboarding and first value through adoption, renewal, and expansion
• Drive product adoption and ongoing engagement, ensuring customers realize sustained, measurable value from the platform
• Lead customer enablement: onboarding coordination, hands‑on training, and QBRs that demonstrate progress and impact
• Proactively identify risks and blockers, and drive timely cross‑functional resolution
• Act as the Voice of the Customer, advocating for customer needs and influencing product improvements and roadmap priorities
• Partner with Customer SEs, Support, Product, and Engineering to deliver a seamless end‑to‑end experience and represent customer feedback internally
• Monitor, analyze, and act on key customer success metrics

What we're looking for

• 3+ years in Customer Success, Account Management, or a similar role at a SaaS company
• Experience managing onboarding, adoption, renewals, and expansion across multiple customers
• Ability to own the customer relationship and drive value realization, risk management, and long-term success
• Strong collaborator, able to work closely with Sales, Technical Services, Support, and Product
• Customer‑centric, proactive, and process‑oriented
• Excellent communication skills, with professional fluency in English and Spanish (additional European languages a plus)
• Familiarity with Salesforce or other CRM tools

Nice to have

• Experience with technical products
• Cybersecurity experience or domain knowledge (SOC, MSSP, threat detection, EASM)
• Consulting or project management experience, with a track record of delivering measurable customer outcomes
• Experience with Customer Success platforms (e.g. ChurnZero, Gainsight, Vitally) and BI or analytics tools (e.g. Looker)

What do we offer

• Afront‑rowseatinoneofEurope’smostexcitingcybersecuritystartups.
• HybridworksetupinourBarcelonaOffice.
• Competitive salary and benefits package (health insurance & therapy coverage).
• Flexible Retribution Program (meals, transport, childcare, and other tax‑efficient benefits).
• Asmart,humble,anddriventeamthatgenuinelyenjoysworkingtogether.