Customer Success Manager - Cybersecurity SaaS

Zynap; Barcelona; Hybrid; EUR 42,000 - 65,000; Full time

Job summary

Zynap is redefining how organizations defend themselves in cyberspace. Zynap seeks a Customer Success Manager to own the customer relationship end to end, ensuring customers realize value from our AI-driven platform as we scale. You’ll be the face of Zynap for customers, building trusted relationships with business and technical stakeholders while aligning with Sales, Product, and Engineering.

Location: Barcelona, hybrid. Reports to: Head of Customer Success.

Qualifications

• 3+ years in Customer Success, Account Management, or a similar role at a SaaS company.
• Experience managing onboarding, adoption, renewals, and expansion across multiple customers.
• Ability to own the customer relationship and drive value realization, risk management, and long-term success.
• Strong collaborator with Sales, Technical Services, Support, and Product.
• Excellent communication skills in English and Spanish.

Responsibilities

• Own the customer lifecycle, from onboarding and first value through adoption, renewal, and expansion
• Drive product adoption and ongoing engagement, ensuring customers realize sustained, measurable value from the platform
• Lead customer enablement: onboarding coordination, hands-on training, and QBRs that demonstrate progress and impact
• Proactively identify risks and blockers, and drive timely cross-functional resolution
• Act as the Voice of the Customer, advocating for customer needs and influencing product improvements and roadmap priorities
• Partner with Customer SEs, Support, Product, and Engineering to deliver a seamless end-to-end experience and represent customer feedback internally
• Monitor, analyze, and act on key customer success metrics

Skills

Customer Success

Account Management

SaaS

Bilingual English/Spanish

Tools

Salesforce

ChurnZero

Gainsight

Vitally

Looker

Job description

Zynap is redefining how organizations defend themselves in cyberspace. Zynap seeks a Customer Success Manager to own the customer relationship end to end, ensuring customers realize value from our AI-driven platform as we scale. You’ll be the face of Zynap for customers, building trusted relationships with business and technical stakeholders while aligning with Sales, Product, and Engineering.

Location: Barcelona, hybrid. Reports to: Head of Customer Success.