Customer Support Specialist - Barcelona, Growth & Perks

Woolsocks; Barcelona; On-site; EUR 28,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Bonus potential

23 paid vacation days

Office in Barcelona

Team events

Coffee, drinks and fruit at office

International work environment

Personal development

Job summary

Woolsocks, based in Barcelona, is seeking a Customer Support Specialist to join a dynamic, customer-facing team. You will manage tickets, respond to inquiries, and escalate when needed, contributing to process improvements across markets.

The role emphasizes English proficiency, a collaborative mindset, and a willingness to learn in a fintech context. Office in the heart of Barcelona and growth opportunities are offered.

Qualifications

• Strong communication and problem-solving skills are essential.
• Bachelor’s degree or prior customer service experience is a plus.
• Good command of English; additional languages are a bonus (Spanish, Dutch, German, Italian, etc.).

Responsibilities

• Be the first point of contact for customers via email, social media and other channels.
• Handle customer requests and administration tasks.
• Investigate and resolve customer issues efficiently.
• Share customer feedback with internal teams to improve products and services.
• Support various projects within the Customer Support department.

Skills

Customer service

English

Team player

Problem solving

Communication skills

Education

Bachelor's degree

Job description

Woolsocks, based in Barcelona, is seeking a Customer Support Specialist to join a dynamic, customer-facing team. You will manage tickets, respond to inquiries, and escalate when needed, contributing to process improvements across markets.

The role emphasizes English proficiency, a collaborative mindset, and a willingness to learn in a fintech context. Office in the heart of Barcelona and growth opportunities are offered.