Customer Support Specialist

Woolsocks - The money app; Barcelona; On-site; EUR 22,000 - 40,000; Full time

Benefits offered by this job

Competitive salary package

Performance-based bonus

Office located in Barcelona

Team activities and events

Coffee, drinks and fruit at the office

Friendly international environment

Personal development opportunities

Job summary

Woolsocks - The money app is seeking a Barcelona-based Customer Support Specialist to deliver exceptional experiences across channels and manage incoming tickets. You will escalate issues to the right teams and contribute to improving our support processes across markets.

You will be part of a friendly, international team in a fast-growing fintech environment. A strong English level is required, and additional languages are a plus.

Qualifications

• Bachelor’s degree or customer service experience preferred.
• Strong communication and problem-solving skills.
• Proactive and eager to learn in fintech context.
• Fluency in English; additional languages a plus.

Responsibilities

• Be the first point of contact for customers across channels (email, social media, etc.).
• Handle customer requests and administrative tasks.
• Investigate and resolve customer issues efficiently.
• Collaborate with internal teams to share feedback and improve products.
• Support various projects within the Customer Support department.
• Gain experience in fintech and learn about digital products.

Skills

Customer support

Communication

Team player

Problem solving

Research skills

English proficiency

Education

Bachelor's degree

Job description

Woolsocks is looking for Barcelona-based Customer Support Specialist for a dynamic customer-facing role.

You will be responsible for supporting our customers, managing incoming tickets, escalating cases to the right departments when needed, and helping us improve our support processes across different markets.

Key Responsibilities:

• Be the first point of contact for our customers, ensuring a great support experience across different channels (email, social media, etc.).
• Handle customer requests and administration tasks.
• Investigate and solve customer issues efficiently.
• Collaborate with internal teams by sharing customer feedback to improve our products and services.
• Support different projects and improvements within the Customer Support department.
• Gain experience in the fintech industry and learn about different digital products.

Your Profile:

• Good level of English; extra language will be a plus (spanish, dutch, german, italian...)
• Energetic team player with a positive mindset.
• Ambitious, proactive, and willing to learn.
• Customer-focused with strong communication skills.
• Good problem-solving and research skills.
• Bachelor’s degree or previous customer service experience would be considered a plus.

What We Offer:

• Competitive salary package.
• Opportunity to earn a performance-based bonus.
• Office located in the heart of Barcelona.
• Team activities: monthly drinks and company events.
• Coffee, drinks, and fruit available at the office.
• A friendly and international work environment within a fast-growing company.
• Opportunities for personal development and growth.