Customer Support Specialist

Woolsocks; Barcelona; On-site; EUR 28,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Bonus potential

23 paid vacation days

Office in Barcelona

Team events

Coffee, drinks and fruit at office

International work environment

Personal development

Job summary

Woolsocks, based in Barcelona, is seeking a Customer Support Specialist to join a dynamic, customer-facing team. You will manage tickets, respond to inquiries, and escalate when needed, contributing to process improvements across markets.

The role emphasizes English proficiency, a collaborative mindset, and a willingness to learn in a fintech context. Office in the heart of Barcelona and growth opportunities are offered.

Qualifications

• Strong communication and problem-solving skills are essential.
• Bachelor’s degree or prior customer service experience is a plus.
• Good command of English; additional languages are a bonus (Spanish, Dutch, German, Italian, etc.).

Responsibilities

• Be the first point of contact for customers via email, social media and other channels.
• Handle customer requests and administration tasks.
• Investigate and resolve customer issues efficiently.
• Share customer feedback with internal teams to improve products and services.
• Support various projects within the Customer Support department.

Skills

Customer service

English

Team player

Problem solving

Communication skills

Education

Bachelor's degree

Job description

At Woolsocks we're looking for Barcelona-based Customer Support Specialist for a dynamic customer-facing role.

About the job

You will be responsible for supporting our customers, managing incoming tickets, escalating cases to the right departments when needed, and helping us improve our support processes across different markets.

Key Responsibilities:

• Be the first point of contact for our customers, ensuring a great support experience across different channels (email, social media, etc.).

• Handle customer requests and administration tasks.

• Investigate and solve customer issues efficiently.

• Collaborate with internal teams by sharing customer feedback to improve our products and services.

• Support different projects and improvements within the Customer Support department.

• Gain experience in the fintech industry and learn about different digital products.
  

  About you

  • Good level of English; extra language will be a plus (spanish, dutch, german, italian...)

  • Energetic team player with a positive mindset.

  • Ambitious, proactive, and willing to learn.

  • Customer-focused with strong communication skills.

  • Good problem-solving and research skills.

  • Bachelor’s degree or previous customer service experience would be considered a plus.

  What We Offer:

  • Competitive salary package.

  • Opportunity to earn a performance-based bonus.

  • 23 paid vacation days.

  • Office located in the heart of Barcelona.

  • Team activities: monthly drinks and company events.

  • Coffee, drinks, and fruit available at the office.

  • A friendly and international work environment within a fast-growing company.

  • Opportunities for personal development and growth.