Customer Support Specialist

Amsterdam Platform Creation; Barcelona; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonus

23 vacation days

Office in Barcelona

Team activities

Coffee and drinks

International work environment

Career growth

Job summary

Woolsocks is seeking a Barcelona-based Customer Support Specialist to join a dynamic, fintech-focused team. You will handle inquiries across channels, resolve issues, and contribute to process improvements.

The role offers a competitive salary, a bonus potential, 23 vacation days, an office in the heart of Barcelona, team activities, and an international, fast-growing environment with growth opportunities.

Qualifications

• Bachelor’s degree or relevant customer service experience preferred.
• Strong communication and problem-solving abilities.
• Fluent English; additional languages are a plus.
• Experience in customer support is a plus.

Responsibilities

• Be the first point of contact across channels and deliver great support.
• Handle customer requests and admin tasks.
• Investigate and resolve issues efficiently.
• Share feedback with internal teams to improve products.
• Support projects within the Customer Support department.

Skills

Customer support

Communication skills

Team player

Problem solving

Willing to learn

Education

Bachelor’s degree

Job description

At Woolsocks we're looking for Barcelona-based Customer Support Specialist for a dynamic customer-facing role.

About the job

You will be responsible for supporting our customers, managing incoming tickets, escalating cases to the right departments when needed, and helping us improve our support processes across different markets.

Key Responsibilities:

• Be the first point of contact for our customers, ensuring a great support experience across different channels (email, social media, etc.).

• Handle customer requests and administration tasks.

• Investigate and solve customer issues efficiently.

• Collaborate with internal teams by sharing customer feedback to improve our products and services.

• Support different projects and improvements within the Customer Support department.

• Gain experience in the fintech industry and learn about different digital products.
  

  About you

  • Good level of English; extra language will be a plus (spanish, dutch, german, italian...)

  • Energetic team player with a positive mindset.

  • Ambitious, proactive, and willing to learn.

  • Customer-focused with strong communication skills.

  • Good problem-solving and research skills.

  • Bachelor’s degree or previous customer service experience would be considered a plus.

  What We Offer:

  • Competitive salary package.

  • Opportunity to earn a performance-based bonus.

  • 23 paid vacation days.

  • Office located in the heart of Barcelona.

  • Team activities: monthly drinks and company events.

  • Coffee, drinks, and fruit available at the office.

  • A friendly and international work environment within a fast-growing company.

  • Opportunities for personal development and growth.