Customer Support Agent (Catalan, Valencian, Basque, Galician languages)

The Happy Customers; Madrid; Remote; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Fully remote work within Europe

Work with international companies

AI-enhanced support environment

Continuous learning and development

Long-term collaboration opportunities

Job summary

The Happy Customers is a Berlin-based startup helping German and European businesses improve their customer experience through AI-enhanced multilingual customer support teams.

We partner with companies across Europe to provide professional customer support through email, chat, and phone in multiple European languages.

We are hiring Catalan, Valencian, Basque, and Galician-speaking Customer Support Agents based in Europe to support our client projects.

Qualifications

• 1–3 years of customer support or customer service experience preferred.
• Native or professional proficiency in Catalan, Valencian, Basque, or Galician.
• Good English communication skills.
• Based in Europe with valid work authorisation.

Responsibilities

• Responding to customer enquiries via email, chat and phone (inbound & outbound).
• Content Annotations/Content Moderation.
• Resolving customer questions professionally and efficiently.
• Escalating complex issues where required.
• Maintaining accurate records in customer support systems.
• Following client processes and quality standards.
• Contributing to customer satisfaction and continuous service improvement.

Skills

Customer service experience

English proficiency

Remote work proficiency

CRM platforms familiarity

Tools

Zendesk

Freshdesk

Intercom

Job description

About The Happy Customers

The Happy Customers is a Berlin-based startup helping German and European businesses improve their customer experience through AI-enhanced multilingual customer support teams.

We partner with companies across Europe to provide professional customer support through email, chat, and phone in multiple European languages.

We are hiring Catalan, Valencian, Basque, Galician-speaking Customer Support Agents based in Europe to support our client projects.

Tasks

Responsibilities

You will help customers through multiple communication channels while delivering an excellent customer experience.

Your responsibilities may include:

• Responding to customer enquiries via email, chat and phone (inbound & outbound)
• Content Annotations/Content Moderation
• Resolving customer questions professionally and efficiently
• Escalating complex issues where required
• Maintaining accurate records in customer support systems
• Following client processes and quality standards
• Contributing to customer satisfaction and continuous service improvement

Requirements

Requirements

• Based in Europe with valid work authorisation
• Native or professional proficiency in one of these languages : Catalan, Valencian, Basque, or Galician
• Good English communication skills
• 1–3 years of customer support or customer service experience preferred
• Comfortable communicating through phone, email and chat
• Experience with CRM or customer support platforms (Zendesk, Freshdesk, Intercom or similar) is an advantage
• Ability to work independently in a remote environment
• Reliable internet connection and suitable home office setup with laptop/desktop

Benefits

• Fully remote work within Europe
• Opportunity to work with international companies
• AI-enhanced customer support environment
• Continuous learning and development
• Opportunity for long-term collaboration based on project availability

The Happy Customers is an equal opportunity employer. We welcome applications from all qualified candidates regardless of gender, gender identity, age, ethnic or national origin, religion or belief, disability, sexual orientation, marital or family status. All hiring decisions are based on qualifications, skills and experience.