Remote Catalan/Basque/Galician/Valencian Support Agent

The Happy Customers; España; Remote; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Fully remote work within Europe

Opportunity to work with international

AI-enhanced customer support

Continuous learning and development

Long-term collaboration

Job summary

The Happy Customers, a Berlin-based startup, is hiring Catalan, Valencian, Basque, and Galician speaking Customer Support Agents across Europe to support client projects.

This fully remote role offers collaboration with international companies, exposure to AI-enhanced support workflows, and opportunities for learning and career growth as you resolve inquiries via email, chat and phone while maintaining CRM records.

Qualifications

• Based in Europe with valid work authorisation
• Native or professional proficiency in Catalan, Valencian, Basque, or Galician
• Good English communication skills
• 1–3 years of customer support experience preferred
• Comfortable communicating through phone, email and chat
• Experience with CRM or customer support platforms is a plus

Responsibilities

• Responding to customer enquiries via email, chat and phone (inbound & outbound)
• Content annotations/moderation
• Resolving customer questions professionally and efficiently
• Escalating complex issues when required
• Maintaining accurate records in customer support systems
• Following client processes and quality standards
• Contributing to customer satisfaction and service improvement

Skills

Catalan/Valencian/Basque/Galician语言能力

English language proficiency

Remote work capability

Customer support experience

Tools

CRM platforms familiarity (Zendesk, Freshdesk, Intercom)

Job description

The Happy Customers, a Berlin-based startup, is hiring Catalan, Valencian, Basque, and Galician speaking Customer Support Agents across Europe to support client projects.

This fully remote role offers collaboration with international companies, exposure to AI-enhanced support workflows, and opportunities for learning and career growth as you resolve inquiries via email, chat and phone while maintaining CRM records.