Customer Support Agent

Working Adventures; Málaga; Presencial; EUR 15.000 - 23.000; Jornada completa

Descripción de la vacante

Working Adventures in Málaga is seeking a Customer Support Agent to be the friendly face customers rely on. You’ll handle inquiries by phone and email, process orders, update information, and explain our services and prices to ensure smooth operations.

The role requires fluent or native Norwegian, good English, strong phone communication, and solid written and time‑management skills. You’ll work independently with Microsoft Office and Internet tools, while collaborating with clients to tailor

Formación

• Fluent or native Norwegian (written and spoken) required.
• Good English skills.
• Strong phone communication skills.
• High school diploma.
• Ability to handle customer service tasks independently.
• Plan and organise your work.
• Good written communication.
• Time management.
• Proficiency with Microsoft Office and Internet.

Responsabilidades

• Provide information to customers via telephone and email.
• Accept and process customer orders using computer programmes.
• Make changes to customer orders and explain services, prices, and purchase options.
• Inform customers about any changes to their orders.
• Draft, edit, and process correspondence and other documents.
• Collaborate with clients to assess needs and recommend products.

Conocimientos

Norwegian language proficiency

English proficiency

Phone communication

Written communication

Time management

Organization skills

Educación

High school diploma

Herramientas

Microsoft Office

Internet

Descripción del empleo

About the job

Got a flair for juggling tasks and turning a bad day into a great one? We’ve got the perfect job for you! As a Customer Support Agent, you’ll be the friendly face that customers can count on. From chatting over the phone or email, handling orders, updating info, and sharing all the details about our services and prices, you’ll make sure everything runs smoothly. You’ll also team up with clients to figure out exactly what they need to offer the best solutions.

Here’s the scoop on what you’ll be doing:

• Provide information to customers and answer questions via telephone and email.
• Accept and process customer orders using computer programmes.
• Make changes to customer orders as needed and offer details on services, prices, and purchase options.
• Inform customers about any changes to their orders.
• Draft, edit, and process correspondence and other documents.
• Collaborate with clients to assess their needs and recommend suitable products.

Expect to work closely with supervisors and mentors on exciting projects and join in on team meetings to keep the good vibes going. Plus, you’ll take on extra tasks as needed to ensure top‑n’t service and happy customers.

• Fluent or native Norwegian (written and spoken)
• Good English skills
• Strong phone communication skills
• High school diploma
• Ability to handle customer service tasks independently
• Plan and organise your work
• Good written communication
• Time management
• Proficiency with Microsoft Office and Internet