Norwegian Customer Support Representative - Benalmadena

Mercier Consultancy MD; Málaga; On-site; EUR 17,000 - 26,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Relocation Package

Fully Paid Training

Health Insurance

And Much More..

Job summary

A consultancy firm in Benalmadena is looking for a dedicated Norwegian Customer Support Representative. This position offers the opportunity to assist Norwegian-speaking customers with their inquiries and ensure outstanding service. Candidates should possess strong Norwegian language skills and experience in customer support, ideally within e-commerce. The role provides a competitive salary, a relocation package, and fully paid training, among other benefits.

Qualifications

• Fluency in Norwegian (spoken and written) is mandatory; proficiency in English is a plus.
• Experience in customer support or related roles, preferably in e-commerce.
• Excellent communication and interpersonal skills focused on customer satisfaction.
• Ability to multitask and work efficiently in a dynamic environment.
• Familiarity with customer support software and platforms is advantageous.
• Willingness to learn and adapt to new processes and technologies.
• Strong organizational and detail‑oriented skills.

Responsibilities

• Deliver exceptional customer support to Norwegian-speaking customers.
• Assist customers with inquiries regarding products and orders.
• Effectively resolve complaints and issues to enhance satisfaction.
• Maintain accurate records of customer interactions and feedback.
• Collaborate with internal teams to resolve complex customer issues as needed.
• Stay updated on product information, promotions, and company policies to provide accurate assistance.

Skills

Fluency in Norwegian

Communication skills

Customer satisfaction focus

Ability to multitask

Communication skills

CRM software

Tools

CRM software

Job description

Mercier Consultancy MD is seeking a dedicated Norwegian Customer Support Representative to join our team in Benalmadena. This role is ideal for customer service enthusiasts who possess strong Norwegian language skills and a passion for providing outstanding support. You will be responsible for assisting Norwegian‑speaking customers, ensuring their needs are met promptly and effectively.

Key Responsibilities

• Deliver exceptional customer support to Norwegian‑speaking customers via phone, email, and chat
• Assist customers with inquiries regarding products, orders, and account management
• Effectively resolve complaints and issues to enhance customer satisfaction
• Maintain accurate records of customer interactions and feedback
• Collaborate with internal teams to resolve complex customer issues as needed
• Stay updated on product information, promotions, and company policies to provide accurate assistance

Requirements

• Fluency in Norwegian (spoken and written) is mandatory; proficiency in English is a plus
• Experience in customer support or related roles, preferably within e-commerce or retail
• Excellent communication and interpersonal skills focused on customer satisfaction
• Ability to multitask and work efficiently in a dynamic environment
• Familiarity with customer support software and platforms is advantageous
• Willingness to learn and adapt to new processes and technologies
• Strong organizational and detail‑oriented skills

Benefits

• Competitive Monthly Salary
• Relocation Package
• Fully Paid Training
• Health Insurance
• And Much More..