Customer Support Advisor (Danish) - Barcelona

cbtalents-37; Barcelona; Híbrido; EUR 20.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

27 vacation days

Initial training and coaching

Multicultural environment

Modern office in Barcelona

Descripción de la vacante

cbtalents-37 in Barcelona is seeking a Customer Support Advisor who speaks Danish to join our international team. You will help travellers with accommodation needs, handling bookings, payments and inquiries across channels in a hybrid work setting.

No prior experience required; training provided. The role offers a fixed schedule (09:00–20:00 rotating), 27 vacation days, and a path to a permanent position in a multicultural office in central Barcelona.

Formación

• Danish language proficiency (C1-C2).
• English proficiency (B2-C1).
• Strong communication and listening skills.
• Problem-solving mindset and adaptability.

Responsabilidades

• Support customers via email and phone.
• Help solve booking, payment, and service-related questions.
• Mediate between travellers and accommodation providers.
• Follow internal processes and guidelines.

Conocimientos

Danish proficiency

English proficiency

Communication

Problem solving

CRM basics

Herramientas

CRM

Email

Descripción del empleo

Customer Support Advisor – Danish Speaker – Barcelona (Hybrid)

Location: Barcelona, Spain
Work Model: Hybrid
Start Date: ASAP

About the Role

Join an international customer support team and help travellers around the world with their accommodation needs.

You will act as the link between customers and providers, ensuring smooth communication and high-quality service across bookings, payments, and general inquiries.

What you'll do

• Support customers via email and phone
• Help solve booking, payment, and service-related questions
• Mediate between travellers and accommodation providers
• Ensure a high level of customer satisfaction
• Follow internal processes and guidelines

Requirements

• Danish: C1-C2
• English: B2-C1
• Good communication and listening skills
• Problem-solving mindset
• Comfortable using basic PC tools (email, CRM, etc.)
• No previous experience required
• Customer service experience is a plus (not mandatory)

Salary & Benefits

• €22,249 gross/year
• Hybrid work model
• Fixed schedule (rotating shifts between 09:00–20:00)
• 27 vacation days
• Initial training (3 weeks) + ongoing coaching
• Multicultural and international environment
• Modern office in Barcelona (well connected & central location)
• Temporary contract with possibility of permanent role