Customer Success Manager (Madrid o Barcelona)

UVE Solutions; Madrid; Híbrido; EUR 42.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Remote work in Madrid

Descripción de la vacante

UVE Solutions, a data intelligence partner for FMCG leaders, is seeking a Customer Success Manager to own relationships and drive growth across strategic accounts. You will onboard customers, align dashboards and reports with business priorities, and collaborate with Delivery, Marketing and Sales teams to maximize value from UVE’s platform.

Applicants should have 5-8 years in customer success or related roles, strong RTM knowledge, and a proven ability to translate client needs into actionable

Formación

• 5-8 years in Customer Success, Account Management, or related roles in FMCG/CPG would be ideal.
• Experience with SaaS platforms and onboarding, adoption and value generation is a strong plus.
• Strong business acumen and ability to translate client needs into actionable plans.
• Excellent communication and relationship-building with stakeholders from users to senior management.
• Proactive, customer-oriented mindset with ability to manage multiple accounts and priorities.
• Experience using CRM platforms, particularly HubSpot, to manage customer relationships and opportunities.

Responsabilidades

• Own the relationship, satisfaction, retention and commercial performance of assigned accounts.
• Understand Route to Market, distributors, decision-makers and business priorities.
• Lead customer onboarding and adoption, coaching Key Users and distributor onboarding.
• Ensure platform configurations, reports and dashboards align with customer needs.
• Lead QBRs and strategic meetings to demonstrate value and maintain engagement.
• Identify upsell/cross-sell opportunities and build business cases.
• Develop account plans to drive revenue, retention and growth.
• Manage renewals, pricing discussions and negotiations with internal teams.
• Maintain accurate view of opportunities, risks and forecasts in CRM.
• Monitor customer satisfaction, NPS, usage and churn signals and act to strengthen relationships.
• Voice of the customer to Product and internal teams, and collaborate with Business Development, Project Managers, Marketing and Pre-sales.

Conocimientos

Customer Success

Account Management

SaaS platforms

CRM (HubSpot)

Bilingual English & Spanish

Willingness to travel

Herramientas

HubSpot CRM

Descripción del empleo

Are you passionate about technology and Data Intelligence? Would you like to help our clients improve their strategy to boost their sales? Would you like to be part of an innovative project with a young, dynamic, and growing team? If so, we are looking for you!

About UVE Solutions

With more than 18 years of specialisation in the FMCG sector, we are the technological partner of leading food and beverage companies, managing projects across more than 28 countries.

We guide our clients' commercial strategy by providing them with the technologies and data intelligence to drive sales and improve performance in fragmented markets.

What do we offer you?

A place where you’ll never stop growing and developing, even if that means taking on new challenges that push you out of your comfort zone. We promise you an incredible journey, and you’ll always have someone by your side to help you succeed.

Career development and training plans to help you take on new challenges.

Our office! Discover our modern, tech-driven office in Sant Cugat or remote work in Madrid.

Work-life balance matters to us, which is why we offer a hybrid working model (3-4 days a week in the Sant Cuggat office ), flexible working hours, and shorter Fridays.

UVE Member Get Member Program: Refer a friend who joins UVE, and you’ll get a bonus!

Flexible benefits plan: meal vouchers, transport, childcare, and health insurance.

On the days you work from the office, you can order lunch through our catering service, and UVE will cover €5 of your meal.

And most importantly… the best working environment and the best team!

What will your day-to-day life be like?

We are looking for a Customer Success Manager to own the relationship, performance and growth of a portfolio of strategic customers. In this role, you will act as the trusted advisor and commercial owner of your accounts, ensuring customers get maximum value from UVE’s platform while identifying and driving new growth opportunities.

• Own the relationship, satisfaction, retention and commercial performance of your assigned accounts.

• Understand each customer’s Route to Market, distributors, decision-makers and business priorities.

• Lead customer onboarding and adoption, coaching Key Users and supporting distributor onboarding.

• Ensure platform configurations, reports and dashboards remain aligned with customer needs, working with Delivery on technical execution.

• Lead QBRs and strategic meetings (SteerCos) to demonstrate value and maintain strong engagement.

• Identify and qualify upselling and cross-selling opportunities, building value propositions and business cases.

• Act as the commercial owner of your accounts, developing account plans to drive revenue, retention and growth.

• Manage renewals, pricing discussions and commercial negotiations in collaboration with internal teams.

• Maintain an accurate view of account opportunities, risks and forecasts in CRM.

• Monitor customer satisfaction, NPS, usage and churn signals, implementing action plans to strengthen relationships.

• Act as the voice of the customer, sharing insights and feedback with Product and other internal teams.

• Collaborate closely with Business Development, Project Managers, Marketing and Pre-sales teams.

Our ideal candidate profile

• 5-8 years of experience in Customer Success, Account Management, Business Consulting or similar business-facing roles, ideally within the FMCG/CPG industry.

• Strong understanding of commercial strategy and Route to Market (RTM), including distributor networks, sales processes and the challenges of managing fragmented markets.

• Experience managing customer portfolios, building long-term relationships with key stakeholders and driving customer satisfaction, retention and business growth.

• Experience with SaaS platforms or technology-based solutions is a strong plus, particularly in roles involving customer onboarding, platform adoption and value generation.

• Strong business acumen and analytical skills, with the ability to understand customer needs, identify growth opportunities and translate business priorities into actionable plans.

• Excellent communication and relationship-building skills, with the confidence to engage with different stakeholders, from operational Key Users to senior management.

• Proactive and customer-oriented mindset, with the ability to anticipate risks, solve problems and take ownership of customer satisfaction and loyalty.

• Strong organizational and coordination skills, able to manage multiple accounts, priorities and stakeholders simultaneously.

• Experience using CRM platforms, particularly HubSpot, to manage customer relationships, track account activity, monitor customer interactions and identify business growth opportunities.

• Fluent in English and Spanish (additional languages are a plus).

• Willingness to travel nationally